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2024-08-06 13:32本頁面
【正文】 Use （Not accounted as occupied）? House Use （room not being cleaned）Position Description：FRONT DESK MANAGERRESPONSIBILITIES：The main responsibilities of the Front Desk Managerfall into the 12 categories described below：1. FRONT DESK OPERATIONS：Front Desk Manager have the ability to perform all Front Desk duties in accordance with Corporate and Local SOP‘s （Standard Operating Procedures）, supervise and maintain a smooth running shift, and develop an effective team.2. BUDGET ADMINISTRATION：Front Desk Manager have the ability to read and prehend budget worksheets, operating statements, and other financial reports, and take responsibility for adhering to, if not exceeding, budget mitment in the area of sales, average room rate, occupancy, manhour, and wages.3. PERSONNEL ADMINISTRATION：Front Desk Manager interview, orient, and train new employees。 and prepare payrolls and employee schedules. Front Desk Managers have a knowledge of benefit programs and the policies pertaining to . Guarantee of Fair Treatment, and termination.4. GUEST RELATIONS：Front Desk Managers assist in the development, implementation and maintenance of effective guest relations and handle guest problems and plains in such a way as to serve as role model for all employees.5. TRAINING：Front Desk Managers identify employee training needs and then conduct or monitor appropriate training or crosstraining programs. They also develop hourly and supervisory personnel and assist Management Trainees with their training programs.6. COMMUNICATIONS：Front Desk Managers must be able to write effectively, speak clearly and concisely, listen attentively, maintain munication with all departments of the hotel, conduct effective （productive and informative）meeting, and keep the Front Desk staff informed of pertinent information.7. LOSS／ACCIDENT PREVENTION：Front Desk Managers maintain a working knowledge of emergency procedures and prevention policies and procedures. They also must be able to effectively investigate, report, and followup on employee and guest accidents and be aware of the impact of these accidents on the Profit and Loss Statement, In addition, the Front Desk Manager must ensure participation of Front Desk personnel in all property safety awareness programs.8. PLANNING AND ORGANIZING：Front Desk Managers utilize goal setting tools to achieve long and short range objectives and time management skills to meet job requirements and responsibilities. They
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