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【正文】 l showing)? Doublelock (.)(room is still doublelocked)? Due out (.)? Approved Late Departure? Reversed Checkout (guest checkout but returned and reregistered in same room)? Bag packed? Late service assigned? Sleepout? Sleepout (room turneddown but not slept in by guest)? Outoforder (000)? Outoforder (room placed out of order by FO because room is judged unsaleable)? 000 general cleaning? Outofinventory (room is not accounted for statistically as it is under renovation or permanent house use)? Outofinventory? House Use (Not accounted as occupied)? House Use (room not being cleaned)Position Description:FRONT DESK MANAGERRESPONSIBILITIES:The main responsibilities of the Front Desk Managerfall into the 12 categories described below:1. FRONT DESK OPERATIONS:Front Desk Manager have the ability to perform all Front Desk duties in accordance with Corporate and Local SOP‘s (Standard Operating Procedures), supervise and maintain a smooth running shift, and develop an effective team.2. BUDGET ADMINISTRATION:Front Desk Manager have the ability to read and prehend budget worksheets, operating statements, and other financial reports, and take responsibility for adhering to, if not exceeding, budget mitment in the area of sales, average room rate, occupancy, manhour, and wages.3. PERSONNEL ADMINISTRATION:Front Desk Manager interview, orient, and train new employees。 FO checks HK discrepancies:Room statuses pared between Housekeeping physical check and FO records: RoomsFoundVacant checked out。 Daily Events board is updated.6:00Checkouts begin:Guest begin checkingout gradually。 FOM attends briefing。 Reservations reduced to one reservationist until 20:00 then closes.21:00Initial Pit/Bucket CheckFO Asst. Check the puter / rack against registration cards。 final organization of potential sellout。 Concierge arranges plimentaries for VIP‘s once rooms are approved.10:00Swing Shift arrive / Laundry opens:Swing shift, if scheduled arrive during this general period.11:00VIP rooms ready for inspection by Asst. Mgr.:Housekeeping “returns” VIP and Special Attention rooms for final inspection.12:00Lunch breaks beingDependant upon arrivals / departures, lunch breaks begin in Housekeeping and FO.13:00CheckOut Time Expected Departure Check / 000 Room Check:Guest checkingout after this time may be charged an additional halfday rate。 late checkins posted
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