酒店客房營運(yùn)專用參考資料-文庫吧資料
2025-07-02 13:32本頁面
【正文】 can Plan（Room and Board）（Full Board）（Full Pension）AP （FAP）（RB）（P）Room, three meals （breakfast, lunch and dinner）usually served in a sale a manager with fixed menu or buffetModified American Plan（Half Board）（DemiPension）MAP（1/2 P）Room, two meals （breakfast and usually dinner）ideal for sports resortsBermuda Plan（Bed ＆ Breakfast）BP（BB）Room and full English ／ American breakfastContinental Plan（Garni）CPRoom and continental breakfastEuropean Plan（Apartments Only）（Room Only）EP（AO）（RO）Room OnlyTHE ROOM DIVISION DAYThe time on this chart are, in part, approximate, and may differ slightly according to hotel policy, equipment options, etc.2:00 .CloseofDayThe previous day is closed and posting ／ checkins may be processed for the new day, as the puter ／ posting machine has been updated。 late checkins posted as pickup revenue on new day.5:00Newspaper Delivery ／Wakeup Calls:Newspapers are delivered by the night bellman。 Daily Events board is updated.6:00Checkouts begin:Guest begin checkingout gradually。 Early Shifts begin reporting to work.7:30Housekeeping Dispatcher begins assignments ／ FO handover of shift（Occurs with each shift change）Dispatcher begins room assignment to maid based on morning reports。 Housekeeping Asst. Reconciles yesterday‘s rooms, prepares houseman and general cleaning assignments.8:00Room Attendants ／ Housemen arrive。 FO Asst. Manager or Chief Receptionist begins blocking airline, group, VIP, Special Attention and special request arrival rooms.8:30Housekeeping Supervisors Conduct room checks for “.” Hskp Housekeeping Report ／ Reservation Mgr. Checks noshows and missions:Housekeeping Supervisor check status or vacant and 000 rooms and report any discrepancies to FO immediately。 Res. Mgr. Checks noshows from 2 days previous and checks mission payments as forwarded by Accounts Payable from yesterday’s checkouts.9:00VIP rooms presented to Housekeeping ／ .‘s Morning Briefing ／ Credit checks begin ／ bellmen or porters pickup mail:FO presents blocked VIP rooms to Housekeeping with and early arrivals for initial check。 Credit Manager begins checking “pit”。 checkins gradually begin。 DND and D/L （Double Lock）rooms are entered by HK Supervisors and Security。 FO checks HK discrepancies:Room statuses pared between Housekeeping physical check and FO records: RoomsFoundVacant checked out。 Fo Asst. Check with other Asst.‘s to arr
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