【正文】 第三節(jié) 操作規(guī)程 .............................. 29 一、總管 .......................................................................................................................29 二、副總管 ...................................................................................................................35 三、助理 .......................................................................................................................37 四、主管 .......................................................................................................................38 五、辦公室領(lǐng)班 ...........................................................................................................42 六、清潔工領(lǐng)班 ...........................................................................................................44 七、滅四害領(lǐng)班 ...........................................................................................................49 八、板房領(lǐng)班 ...............................................................................................................52 九、文員 .......................................................................................................................54 十、倉庫管理員 ...........................................................................................................59 十一、鑰匙管理員 .......................................................................................................61 十二、派報員 ...............................................................................................................62 十三、司機 ...................................................................................................................63 十四、搬運工 ...............................................................................................................65 十五、清潔工 ...............................................................................................................66 十六、板 房服務(wù)員 .......................................................................................................82 十七、滅四害員 ...........................................................................................................86 第四節(jié) 規(guī)章制度 .............................. 90 一、總管、副總管 .......................................................................................................90 二、主管管理制度 .......................................................................................................90 三、領(lǐng)班管理制度 .......................................................................................................91 四、板房服務(wù)員管理制度 ...........................................................................................91 五、辦公室管理制度 ...................................................................................................92 六、倉庫管理制度 .......................................................................................................93 七、鑰匙管理制度 .......................................................................................................93 八、運輸組管理制 度 ...................................................................................................93 目 錄 3 3 九、滅四害管理制度 ................................................................................................... 94 十、員工管理制度 ....................................................................................................... 95 十一、倉庫領(lǐng)料管理與申購制度 ............................................................................... 97 十二、倉庫安全管理制度 ........................................................................................... 98 附 件 ..................................... 101 附表一 ......................................................................................................................... 101 碧桂園家政部顧客滿意度調(diào)查表 ......................................................................... 101 附表二 ......................................................................................................................... 102 回訪記錄表 ............................................................................................................. 102 附表三 ......................................................................................................................... 103 家政部室內(nèi)清潔標(biāo)準(zhǔn) ............................................................................................. 103 附表四 ......................................................................................................................... 104 家政部室外清潔標(biāo)準(zhǔn) ............................................................................................. 104 附表五 ......................................................................................................................... 105 員工考核表 ............................................................................................................. 105 附表六 ......................................................................................................................... 109 員工考 核表 ............................................................................................................. 109 附表七 ......................................................................................................................... 112 噴蚊員考核表 ......................................................................................................... 112 附表八 ......................................................................................................................... 116 板房服務(wù)員工作規(guī)范 ............................................................................................. 116 附表九 ......................................................................................................................... 117 板房服務(wù)員當(dāng)值時間違紀扣分準(zhǔn)則 ..................................................................... 117 附表十 ....................................................................................................................