【正文】 ............................................................7 1．人員錄用 ........................................................................................................................................7 2．離職與辭退 .....................................................................................................................................7 3．其他責(zé)任義務(wù) .................................................................................................................................8 六、特別條例 ......................................................................................................................................8 第二部分 人員崗位職掌 ....................................................................................................................8 在其位必謀其政 ...................................................................................................................................8 一、關(guān)于項目部經(jīng)理 ...........................................................................................................................8 1．管轄 ................................................................................................................................................8 2．工作職責(zé) ........................................................................................................................................8 3．職責(zé)限制 ........................................................................................................................................9 二、關(guān)于銷售主管 ...............................................................................................................................9 1．管轄 ................................................................................................................................................9 2．工作職責(zé) ........................................................................................................................................9 3．職責(zé)限制 ...................................................................................................................................... 10 三、關(guān)于銷售人員 ............................................................................................................................. 10 1．管轄 .............................................................................................................................................. 10 2．工作職責(zé) ...................................................................................................................................... 11 銷售手冊 3 3．職責(zé)限制 ...................................................................................................................................... 11 第三部分 基本常識須知 .................................................................................................................. 12 打開地產(chǎn)銷售之門 ............................................................................................................................. 12 一、專業(yè)詞匯須知 ............................................................................................................................. 12 1．房地產(chǎn)術(shù)語（價格篇） ................................................................................................................ 12 2．房地產(chǎn)術(shù)語（面積篇） ................................................................................................................ 13 3．房地產(chǎn)術(shù)語（概念篇） ................................................................................................................ 15 4．房地產(chǎn)術(shù)語（開發(fā)商篇） ............................................................................................................. 17 5．房地產(chǎn)術(shù)語（規(guī)劃篇） ................................................................................................................ 18 6．其它 .............................................................................................................................................. 20 二、業(yè)務(wù)流程須知 ............................................................................................................................. 21 1．接待流程 ...................................................................................................................................... 21 2．認購流程 ...................................................................................................................................... 22 3．簽約流程 ...................................................................................................................................... 23 4．貸款流程 ...................................................................................................................................... 24 5．辦理入伙的有關(guān)手續(xù) .................................................................................................................... 25 6．辦理房地產(chǎn)證的有關(guān)手續(xù) ............................................................................................................. 25 第四部分 地產(chǎn)銷售秘笈 .................................................................................................................. 26 怎樣成為一名合格的地產(chǎn)銷售 ........................................................................................................... 26 一、基 本要素 .................................................................................................................................... 26 二、禮儀培養(yǎng) .................................................................................................................................... 27 1．日常工作禮儀 ............................................................................................................................... 27 2．名片使用方法 ............................................................................................................................... 27 3．電話禮儀規(guī)范 ............................................................................................................................... 27 三、把握交易的每一個過程 ..........