企業(yè)沖突管理課件-展示頁
2025-01-26 21:47本頁面
【正文】 human relations view The belief that conflict is a natural and inevitable oute in any group.? The interactionist view The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively.Functional and dysfunctional conflict? Functional conflict Conflict that supports the goals of the group and improves its performance.? Dysfunctional conflict Conflict that hinders group performanceFive stages of conflict process?STAGE 1: POTENTIAL OPPOSITION OR INCOMPATIBILITY?STAGE 2: COGNITION AND PERSONALIZATION?STAGE 3: INTENTIONS?STAGE 4: BEHAVIORS?STAGE 5: OUTCOMES企業(yè)沖突管理目標(biāo)— 維持適度的有益的沖突— 消除多余的有害的沖突 企業(yè)沖突的管理 解決沖突 企業(yè)文化建設(shè) 開除沖突主體 分割 回避 仲裁 給予沖突雙方更多信息遷就 調(diào)查問卷的實施問卷選取了本校 MBA班級三個班級共計 64位，收回問卷 64份。 “資源說 ” 第一，在某一固定的資源供需雙方中，當(dāng)一方拒絕給予另一方資源，從而造成資源的短缺，這時就會發(fā)生沖突?！袄孀畲蠡?”學(xué)說 沖突是交換關(guān)系中固有的，因為人們的動機(jī)是要用最小的代價獲取最大的回報，所以人人都試圖在關(guān)系中占有有利的地位?！肮椒峙?”學(xué)說 人們總是將其自身的利益與他人的利益相比較，那些投資量大致相仿的人的收益也應(yīng)相近。預(yù)料中的事情但未能實現(xiàn)，我們就會惱怒，就極有可能采取尋釁行為。企業(yè)沖突管理The definition of conflict A process that begins when one party perceives that another party has negatively affected,or is about to negatively
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