文華東方餐飲部操作程序標準中英文-展示頁
2024-07-29 22:04本頁面
【正文】 e able to note down information provided by the caller To be able to assist, help and serve guest without delay 能夠立刻幫助并服務客人Responsibility 職責Everyone in the hotel is responsible for ensuring guest satisfaction on the telephone... Especially YOU! 酒店中每個人都有責任確?？腿嗽陔娫捴袧M意……尤其是你！ Beverage餐飲部STEP步驟INVOLVEMENT 包括內容(Questions relating to the standards begin with who, what, where and how 涉及到的問題標準和誰開始，什么，在哪里和怎么樣)STANDARD 標準(Measurable / observable)（可衡量/ 可見標準）Listening / The only sense 聽 / 唯一的感官When using the telephone, we rely on one major sense only listening. 當使用電話時，我們唯一可以依賴的感官是 聽覺When listening to a caller on the telephone, we need to listen carefully to understand exactly what the caller is trying to say. 當接聽電話時，我們要仔細聽以準確理解來電者的意圖Standard Operating ProcedureFood amp。 Beverage Department操作程序標準餐飲部Task ：任務:Generic Telephone skills 接聽電話技巧Task No.:任務序號：1Job Title 職稱:Waiter / Waitress 服務生Department部門:Food amp。 Because we can’t see who is opposite us 因為我們不能夠看見對方 Be
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