【正文】 ndards) Weling the Guest . Front line staff Keys to Communication . HOD, Asst. HOD . Managers, Asst. Managers . Supervisors Train the Trainer . HOD, Asst. HOD . Managers, Asst. Managers . Supervisors A Manager . HOD, Asst. HOD Others as per catalogue Note: These training courses will be conducted only by the Certified Trainers or by the Training Manager China / Asia. Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 progress and promotion TRAINING ACTIVITIES TRAINING BUDGET: 3 % OF PAYROLL PER YEAR * Trainees? salary not to be included in training budget I. InHouse Training Generic Training 01. Orientation and induction 02. Grooming standards 03. Courtesy standards 04. Telephone etiquette 05. Safety amp。 TRAINING NETWORK TRAINING Principles: Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 TRAINING HISTORY TRAINING LIBRARY TRAINING ACTIVITIES INNOVACCOR FLOWCHART OF INNOVACCOR Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 SAMPLE DEPARTMENTAL TRAINER BUDDY SYSTEM FLOWCHART OF BUDDY SYSTEM BUDDY CHECK LIST CROSS DEPARTMENT TRAINING FLOWCHART OF CROSS DEPARTMENT TRAINING APPLICATION FORM OF CROSS DEPARTMENT TRAINING EVALUATION FORM OF CROSS DEPARTMENT TRAINING EXTERNAL COMPANIES TRAINEE PROGRAM MANAGEMENT TRAINEE FLOWCHART OF MANAGEMENT TRAINEE PROGRAM REQUEST FORM FOR MANAGEMENT TRAINEE PROGRAM MANAGEMENT TRAINEE AGREEMENT SAMPLE STUDENT TRAINEE FLOWCHART OF STUDENT TRAINEE PROGRAM TRAINING ADMINISTRATION TRAINING EQUIPMENT amp。 PROCEDURES GENERIC TRAINING FLOWCHART OF GENERIC TRAINING ENROLMENT FORM SAMPLE OF THE MONTHLY TRAINING CALENDAR SAMPLE OF THE WELCOME LETTER ATTENDANCE FORM DEPARTMENTAL TRAINING FLOWCHART OF DEPARTMENTAL TRAINING NEW HIRE CHECK LIST DEPARTMENTAL TRAINING PLAN amp。 PROCEDURES ACCOR CHINA HUMAN RESOURCES 2020 Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES TRAINING KIT POLICIES amp。 PROCEDURES TABLE OF CONTENT I. ANNUAL TRAINING PLAN 01 GENERAL OVERVIEW SOP FOR ANNUAL TRAINING PLAN GUIDELINE TO ANNUAL TRAINING PLAN PREPARATION ANNUAL TRAINING PLAN OUTLINE ANNUAL TRAINING PLAN AND FOLLOW UP REPORT FORMAT DEPARTMENTAL TRAINING NEEDS GRID AND SAMPLE II. IN HOUSE TRAINING 02 POLICY amp。 REPORT FORM TRAINING NEEDS ANALYSIS FORM amp。 FACILITIES TRAINING RECORD amp。 PROCEDURES PRESENTATION SLIDES OF INNOVACCOR ACCOR CORNER /ELEARNING SAMPLE OF ACCOR CORNER ACCOR ASIA CERTIFIED TRAINER?S MEETING FLOWCHART OF ACCOR ASIA CERTIFIED TRAINER?S MEETING ACCOR CHINA . MEETING FLOWCHART OF ACCOR CHINA . MEETING TRAINER?S CLUB III. EXTERNAL TRAINING 03 EXTERNAL TRAINING OVERVIEW 03A FLOWCHART OF EXTERNAL TRAINING 03B APPLICATION FORM FORMAT 03C TRAINING CONTRACT FORMAT CROSS EXPOSURE TRAINING FLOWCHART OF EXTERNAL TRAINING APPLICATION FORM REPORT FORM OF CROSS EXPOSURE TRAINING OCCUPATIONAL CERTIFICATION HOTEL SPONSORED EDUCATION IV. CORPORATE TRAINING 04 POLICY AND PROCEDURES 04A FLOWCHART OF CORPORATE TRAINING 04B TRAINING COURSE MISSION STATEMENT 04C QUESTIONNAIRE FOR COURSE 04D TRAINING CONTRACT 04E COURSE EVALUATION FORM TRAINER CERTIFICATION V. PREOPENING GUIDELINE 05 PREOPENING TRAINING CHECKLIST 05A PREOPENING MASTER TRAINING PLAN FORMAT 1 05B PREOPENING MASTER TRAINING PLAN FORMAT 2 05C ATTENDANCE FORM FOR PREOPENING TRAINING PREOPENING CORPORATE PROGRAMS PACKAGE VI. APPENDIXRESOURCES LIBRARY LIST OF ACCOR CHINA HOTELS USEFUL WEBSITES ACCOR CHINA . amp。 PROCEDURES ? Everyone can access the career ladder through the development of qualificationbased training ? To provide a training course per employee per year through training in the workplace ? A range of courses suitable for all jobs and activities General Overview Accor training policy is an ongoing pledge for our employees39。 security at work 06. Foreign language skills 07. Communication skills 08. Secretarial skills 09. First aid 10. Hygiene amp。 PROCEDURES ANNUAL TRAINING PLAN amp。 PROCEDURES I. ANNUAL TRAINING PLAN 01 GENERAL OVERVIEW Procedure purpose: To lay down guidelines for hotel training manager to make and/or supervise the hotel annual training activities planning based on proper performance analysis, keeping in mind the hotel goal, operation needs, as well as staff petencies and career development。 PROCEDURES Planning ● Accor Human Resources Policy is “One training per employee per year”. Annual Training Plan should cover staff of all levels, be incorporated with the Business Plan and take into consideration the staff?s petencies and career development. The Hotel . and/or Training Manager need to work together with all HODs and the Hotel GM to define and agree on the hotel mission, training mission, training needs and priorities for the ing year before working on the Annual Training Plan. ● Annual Training Plan should consist of the following parts: 1. General overview 2. Hotel mission statement 3. Training mission statement 4. Hotel generic training plan amp。 budget 6. Cross Exposure, external panies programs, pulsory government training plan and budget 7. Corporate training plan and budget 8. Training meetings, ac