【正文】 ....................................................52十九、對(duì)臺(tái)風(fēng)暴雨來臨的處理........................................................................................................................53二十、對(duì)水浸的處理程序................................................................................................................................54二十一、骨干選拔程序....................................................................................................................................55二十二、緊急集合的程序................................................................................................................................55二十三、物業(yè)管理員錄用程序........................................................................................................................56二十四、物業(yè)管理員崗位常用技能應(yīng)用細(xì)則................................................................................................57二十五、處理區(qū)內(nèi)違規(guī)行為時(shí)的常用方法與注意事項(xiàng)................................................................................59第四節(jié)、消防................................................................................................................................................. 62一、紀(jì)律條令...................................................................................................................................................62二、內(nèi)務(wù)制度................................................................................................................................................3 / 184...66三、崗位紀(jì)律十條禁令...................................................................................................................................68四、物業(yè)管理員對(duì)講機(jī)使用用規(guī)定...............................................................................................................69五、對(duì)講機(jī)使用代號(hào)呼叫的規(guī)定...................................................................................................................69六、物業(yè)管理員接聽電話規(guī)定.......................................................................................................................70七、物業(yè)管理員道德規(guī)范...............................................................................................................................71八、辦公室管理規(guī)定.......................................................................................................................................71九、物業(yè)管理部請(qǐng)銷假制度...........................................................................................................................72十、物業(yè)管理員的警容風(fēng)紀(jì)...........................................................................................................................72十一、 物業(yè)管理員行為規(guī)范.......................................................................................................................74十二、 內(nèi)部禮節(jié)...........................................................................................................................................75十三、 保密制度...........................................................................................................................................76十四、 物業(yè)管理員的極限...........................................................................................................................76十五、 物業(yè)管理部交接班制度...................................................................................................................77十六、 物業(yè)管理部主管值班制度...............................................................................................................78十七、 物業(yè)管理員簽到制度.......................................................................................................................78十八、 請(qǐng)示匯報(bào)制度...................................................................................................................................79十九、 培訓(xùn)制度...........................................................................................................................................80二十、 加班管理制度...................................................................................................................................81二十一、 物業(yè)管理員處理問題的原則...................................................................................................82二十二、 緊急集合...................................................................................................................................824 / 184二十三、 物業(yè)管理部錄用標(biāo)準(zhǔn)...............................................................................................................83二十四、 物業(yè)管理部經(jīng)理（經(jīng)理助理）錄用標(biāo)準(zhǔn).................................................................................84二十五、 物業(yè)管理部主管（副主管）錄用標(biāo)準(zhǔn)...................................................................................85二十六、 物業(yè)文員錄用標(biāo)準(zhǔn)...................................................................................................................86二十七、 培訓(xùn)教官錄用標(biāo)準(zhǔn)...................................................................................................................87二十八、 領(lǐng)班（副領(lǐng)班）錄用標(biāo)準(zhǔn).......................................................................................................88二十九、 物業(yè)管理部管理人員轉(zhuǎn)證標(biāo)準(zhǔn)...............................................................................................89三十、 物業(yè)管理管理崗位晉升標(biāo)準(zhǔn)...........................................................................................................91三十一、 物業(yè)管理員轉(zhuǎn)證標(biāo)準(zhǔn)...............................................................................................................92三十二、 物業(yè)管理員的基本姿勢(shì)...........................................................................................................95三十三、 物業(yè)管理部車輛管理規(guī)定.......................................................................................................95三十四、 物業(yè)管理話費(fèi)、油費(fèi)報(bào)銷標(biāo)準(zhǔn)................................................................................................96三十五、 消防組織結(jié)構(gòu)與各級(jí)職責(zé)...................................................