【正文】 ..............................................................................................................................................................................................15銷售統(tǒng)計主任 ...............................................................................................................................................................................................................................15銷售分析和配送主任： ...............................................................................................................................................................................................................153 / 62售后服務主任： ...........................................................................................................................................................................................................................16銷售統(tǒng)計員崗位描述 ...................................................................................................................................................................................................................17銷售分析員崗位描述 ...................................................................................................................................................................................................................17配送管理員崗位描述 ...................................................................................................................................................................................................................18檔案管理員崗位描述 ...................................................................................................................................................................................................................18服務熱線電話接線員崗位描述 ...................................................................................................................................................................................................19第二篇 營管部業(yè)務管理與控制 ...........................................................................................................................................................................................................20一、營管部“三”日操作制度 .............................................................................................................................................................................................................21日清日結 .......................................................................................................................................................................................................................................21周清周報 .......................................................................................................................................................................................................................................21日新月異 .......................................................................................................................................................................................................................................21需記筆記 .......................................................................................................................................................................................................................................22二、營管部述職制度 .............................................................................................................................................................................................................................23每項述職： ...................................................................................................................................................................................................................................23定期述職： ...................................................................................................................................................................................................................................24特別述職： ...................................................................................................................................................................................................................................25三、四小時復命制 .................................................................................................................................................................................................................................26第三篇：營管部日常工作程序 .................................................................................................................................................................................................................27一、經銷商管理程序： .........................................................................................................................................................................................................................28新經銷商的建立： .......................................................................................................................................................................................................................28經銷商檔案規(guī)整： .......................................................................................................................................................................................................................28 經銷商投訴處理： ......................................................................................................................................................................................................................28二、統(tǒng)計管理程序 .................................................................................................................................................................................................................