績(jī)效工作坊ppt課件-展示頁
2025-05-12 04:36本頁面
【正文】 hemselves not the tool of Orwellian dictators. As an ongoing process of planning, coaching, reviewing, and rewarding, it can inspire people to reach for goals as momentous as putting a man on the moon. Performance management puts the wind in their sails. — David McClelland 7 平衡計(jì)分卡（ BSC） 公司 愿景和戰(zhàn)略 客戶維度 內(nèi)部流程維度 財(cái)務(wù)維度 學(xué)習(xí)與發(fā)展維度 8 平衡計(jì)分卡（ BSC） 方向性目標(biāo) (Objectives) 測(cè)量?jī)?nèi)容(Measures) 具體進(jìn)度 (Targets) 行動(dòng)方案 (Initiatives) 顧客維度 9 The Hierarchy of Measures Financial Customer ROCE Customer Loyalty OnTime Delivery Employee Skills Process Quality Process Cycle Time Internal/Business Process Learning and Growth 10 The InternalBusinessProcess Perspective The Generic ValueChain Model Customer Need Identified Customer Need Satisfaction Identify the Market Create the Product/ Service Offering Build the Products/ Services Deliver the Products/ Services Service the Customer Innovation Process Operations Process Postsale Service Process 11 Customer Perspectives
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