【正文】
是令各級(jí)經(jīng)理頭疼的事 ?2. 你認(rèn)為績效管理的目的是什么?3. 你認(rèn)為績效管理的主要內(nèi)容或主要步驟是哪些 ?4. 你認(rèn)為改進(jìn)績效管理的關(guān)鍵是什么 ?5. 請(qǐng)給績效管理下一個(gè)定義 2No problem can be solved from the same consciousness that created it.由于某種心智模式而產(chǎn)生的問題,如果想用同樣的心智模式去解決,是一定行不通的?!?Albert Einstein“全球第一名人 ”如是說 …...3績效管理模型指標(biāo)目的酬報(bào)評(píng)估溝通溝通 企業(yè)文化企業(yè)文化企業(yè)文化企業(yè)文化(教練)A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and an approach to managing people that increases the probability of achieving success.一個(gè)對(duì)目標(biāo)及如何去實(shí)現(xiàn)目標(biāo)形成共識(shí)的過程;一種通過對(duì)人的管理去提高成功的概率的思路或方法我們的績效管理定義5John Kennedy EffectPerformance management, like Kennedy’s speech, is anact of munication that empowers people to rise up to a calling that’s bigger than themselves not the tool of Orwellian dictators. As an ongoing process of planning, coaching, reviewing, and rewarding, it can inspire people to reach for goals as momentous as putting a man on the moon.Performance management puts the wind in their sails.— David McClelland6平衡計(jì)分卡( BSC)公司愿景和戰(zhàn)略客戶維度 內(nèi)部流程維度財(cái)務(wù)維度學(xué)習(xí)與發(fā)展維度7平衡計(jì)分卡( BSC)方向性目標(biāo) (Objectives)測量內(nèi)容(Measures)具體進(jìn)度(Targets)行動(dòng)方案(Initiatives)顧客維度8The Hierarchy of Measures FinancialCustomerROCECustomerLoyaltyOnTimeDeliveryEmployeeSkillsProcessQualityProcess Cycle TimeInte