【正文】 ..............................................................................19二、房地產(chǎn)市場(chǎng)的供求關(guān)系 .............................................................................................................19三、房地產(chǎn)市場(chǎng)結(jié)構(gòu)與市場(chǎng)指標(biāo)—— 重要 .....................................................................................19四、房地產(chǎn)市場(chǎng)的特性與功能 .........................................................................................................20五、房地產(chǎn)市場(chǎng)分析 .........................................................................................................................21六、物業(yè)經(jīng)營(yíng)管理計(jì)劃 .....................................................................................................................22第六章 租賃管理 .................................................................................................................................25一、物業(yè)租賃概述 .............................................................................................................................25二、租賃管理與租賃方案 .................................................................................................................26三、房屋租賃合同 .............................................................................................................................27四、租戶關(guān)系管理 .............................................................................................................................28第七章 成本管理 .................................................................................................................................29一、物業(yè)管理重的成本及其分類—— 掌握 .....................................................................................29二、物業(yè)管理成本的分類—— 重要 .................................................................................................29三、成本估算方法 .............................................................................................................................30四、成本預(yù)算 .....................................................................................................................................30五、成本控制—— 了解 .....................................................................................................................31第八章 合同與風(fēng)險(xiǎn)管理 .....................................................................................................................322 / 76一、物業(yè)管理中的主要合同類型 .....................................................................................................32二、物業(yè)服務(wù)合同—— 重要 .............................................................................................................32三、招標(biāo)投標(biāo)階段的合同管理 .........................................................................................................34四、風(fēng)險(xiǎn)管理理論 .............................................................................................................................34五、保險(xiǎn)與物業(yè)保險(xiǎn) .........................................................................................................................35第九章 財(cái)務(wù)管理與績(jī)效評(píng)價(jià) .............................................................................................................36一、財(cái)務(wù)管理概述 .............................................................................................................................36二、財(cái)務(wù)報(bào)告分析 .............................................................................................................................37三、物業(yè)管理績(jī)效評(píng)價(jià) .....................................................................................................................38四、績(jī)效評(píng)價(jià)的主要方法—— 了解 .................................................................................................40五、物業(yè)管理報(bào)告 .............................................................................................................................41第十章 寫字樓物業(yè)經(jīng)營(yíng)管理 .............................................................................................................42二、寫字樓租賃管理 .........................................................................................................................42三、寫字樓安全與風(fēng)險(xiǎn)管理 .............................................................................................................43四、寫字樓物業(yè)管理企業(yè)的選擇與評(píng)價(jià) .........................................................................................43第十一章 零售商業(yè)物業(yè)經(jīng)營(yíng)管理 .....................................................................................................45一、零售商業(yè)物業(yè)及其分類 .............................................................................................................45二、零售商業(yè)物業(yè)經(jīng)營(yíng)管理中的經(jīng)濟(jì)學(xué)原理 .................................................................................45三、零售商業(yè)物業(yè)的租賃管理 .........................................................................................................45四、零售商業(yè)物業(yè)的現(xiàn)場(chǎng)管理、風(fēng)險(xiǎn)與安全管理 .........................................................................46第十二章 物業(yè)經(jīng)營(yíng)管理的未來發(fā)展 .................................................................................................47一、房地產(chǎn)組合投資管理 .................................................................................................................47二、大型企業(yè)物業(yè)資產(chǎn)管理—— 略 .................................................................................................47三、設(shè)施管理 .....................................................................................................................................47四、不良物業(yè)資產(chǎn)管理 .....................................................................................................................48五、可持續(xù)的物業(yè)管理 .....................................................................................................................49大綱 .........................................................................................................................................................54考試樣題 .................................................................................................................................................65《物業(yè)經(jīng)營(yíng)管理》第一次復(fù)習(xí)題 .................................................................