【正文】
that need measuring and reinforcing TECHNOLOGY CUSTOMER RELIABILITY FLEXIBILITY CSort ? Hay Functional Work Culture Model “ Our Functional Work Culture Rewards, Encourages and Supports the Following Behaviors and Activities...” Very Frequently/To a Great Extent/ In M ost Parts of the Organization Very Infrequently/To a Small Extent/ In Few Parts of the Organization Sometimes/To Some Extent/ In Some Parts of the Organization Maximizing customer satisfaction (4) Limiting the dow nside of risks (32) Establishing clear, w ell documented w ork processes (19) Minimizing unpredictability of business results (45) Being highly anized (7) Maintaining existing customer accounts (11) Being precise (48) Providing secure employment (3) Being loyal and mitted to the pany (55) Maintaining clear lines of authority and accountability (18) Treating employees fairly and consistently (22) Using proven methods to serve existing markets (8) Anticipating changes in the business environment (35) Minimizing human error (52) Establishing clear job descriptions and requirements (26) Using limited resources effectively (15) Quality checking subordinates w ork (44) Attracting top talent (21) Supporting top management decisions (50) Delivering reliably on mitments to customers (13) Developing new products or services (54) Selling successfully (16) Continuously improving operations (20) Gaining the confidence of customers (46) Using resources outside the pany to get things done (33) Respecting the chain of mand (37) Responding to customer feedback (30) Participating in training and continuing education (31) Achieving budgeted objectives (56) Providing employees w ith resources to satisfy customers (10) Demonstrating understanding of the customer’s point of view (6) Increasing decision making speed (39) Rew arding superior performance (23) Pushing decisionmaking to the low est levels (51) Supporting the decision’s of one’s boss (2) Tolerating w ellmeaning mistakes (29) Encouraging innovation (40) Taking initiative (36) Pioneering new w ays of doing things (24) Being flexible and adaptive in thinking and approach (14) Taking action despite uncertainty (43) Applying innovative technology to new situations (28) Capitalizing on w indows of opportunity (27) Establishing new ventures or new lines of business (12) Building strategic alliances w ith other anizations (41) Maintaining a high sense of urgency (25) Finding novel w ays to capitalize on skills that people have (53) Acquiring crossfunctional know ledge and skills (49) Encouraging expression of diverse view points (47) Encouraging teamw ork (1) Capitalizing on creativity and innovation (34) Organizing jobs around capabilities of individuals (38) Significantly decreasing cycle times (9) Experimenting w ith new management techniques (5) Promoting one’s point of view strongly (17) Adapting quickly to changes in the business environment (42) Mission / Vision Strategy Work Culture Strategy Decode Performance Management System Succession Planning Org. / Management Development Planning Training / Development Reward Strategy amp。People