6σ普及培訓(xùn)教材(ppt53頁)-文庫吧資料
2025-01-26 03:28本頁面
【正文】 計(jì)技術(shù)是用于將原始數(shù)據(jù)轉(zhuǎn)變到有意義的摘要資料中。 ? 統(tǒng)計(jì)是依據(jù)數(shù)據(jù)。 ? 確定的最大程度是依據(jù)過程能力的測(cè)量。 ? 改進(jìn)就意味著我們有能力預(yù)報(bào)和防止，而不是發(fā)現(xiàn)和重做。 ? 當(dāng)質(zhì)量提高了，成本和循環(huán)周期降低了。 ? 供方建立過程來生產(chǎn)需求的產(chǎn)品。 ? 改進(jìn)我們的經(jīng)營就意味著改進(jìn)我們的過程。 ? 顧客焦點(diǎn)的目標(biāo)是需求和做相互作用的持續(xù)提高。 ? 我們有能力通過做來達(dá)到滿意的需求。 不會(huì)那么危險(xiǎn)吧 質(zhì)量的概念延伸 ?產(chǎn)品質(zhì)量 ?服務(wù)質(zhì)量 ?工作質(zhì)量 ?生活質(zhì)量 17 6? is Way of Quality ! 六個(gè)西格瑪是質(zhì)量之路 ! 制造 財(cái)務(wù) 市場(chǎng) 人事 服務(wù) 一 矢 中 的 ? We don’ t know what we don’ t know. ? 我們并不清楚我們所不知道的事情 . ? If we can’ t express what we know in the form of numbers, we really don’ t know much about ,我們真正的對(duì)它了解的不多 . ? If we don’ t know much about it, we can’ t control it. ? 如果我們了解的不多 ,我們就不能控制它 . ? If we can’ t control it, we are at the mercy of chance. ? 如果我們不能控制它 ,我們就只能靠碰運(yùn)氣 . If we don’ t know, we can not act. 如果我們不知道 ,我們就不能行動(dòng) . If we can not act, the risk of loss is high. 如果我們不能行動(dòng) ,損失的風(fēng)險(xiǎn)很高 . If we do know and act, the risk is managed. 如果我們知道并采取行動(dòng) ,風(fēng)險(xiǎn)就被控制 . If we do know and do not act, we deserve the loss. 如果我們知道并未采取行動(dòng) ,我們一定會(huì)受到損失 . 沒有量化就沒有管理 1987 年 MOTOROLA 摩托羅拉首創(chuàng) 1994 年 ALLIEDSIGNAL聯(lián)信 1995 年 GENERAL ELECTRIC 美國通用電器 …… 美國及世界各大公司（ Nokia, Ford Motor, 3M, Toshiba, LG，海南航空公司，春蘭集團(tuán) ……) 6 ? 的發(fā)展與成果 A TRADEMARK FROM MOTOROLA We are in business to make money We make money by satisfying needs We are able to satisfy needs by doing Every need/do pair is an interaction The aim of customer focus is on improving need/do interactions Repetition of the same action constitutes a process Improvement of our business means improvement of our processes Customers need products/services ontime, with zero defects, at the lowest cost Suppliers create processes to generate needed products As process capability improves, the product quality increases As quality increases, costs and cycletime go down The attributes of customer satisfaction must be measured if they are to be improved To improve means we must be able to predict and prevent, not detect and react Prediction is correlated to certainty Maximization of certainty is dependent upon the measurement of process capability Process capability is best understood and reported using statistics Statistics is dependent upon data Data must be collected in the process according to a plan Statistics is used to convert raw data into meaningful summary information Statistical information is used to report on, improve, and control the process The basis of statistics is the mean and standard deviation The mean reports on process centering The standard deviation reports the extent of variation or scatter about the mean By bining the mean and standard deviation, the sigma of a process can be calculated The sigma of a process tells us how capable it is The process sigma can be used to pare similar or dissimilar processes Such parison of
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