【正文】 etter workshop, to set up the target properly.24Let39。We have many problems of defective parts, and difficult assembling by difficult design.Do you think these problems are really the problems of the production section? In short, the amount of correct answer for that question represent the degree of understanding regarding Quality Control.Chapter 2 How to achieve our target.21Control Circle, (PDCA)In order to achieve our target (for example, to reduce the percentage of defects to certain level,) we have to proceed following four steps.1) First, we have to make the objective clear, and set up the means to achieve the objective. (Plan)2) Put the plan into practice (Do)3) Observe the situation or results to see if they are progressing towards the objective or not. (Check)4) When they are not progressing towards the objective, adjustment should be made. (Action)We call these 4 steps Control Circle, or Deming Circle.ExampleAn arrow cannot always get to the target, because of wind, incorrect aiming, etc.New control system is like a moon rocket. Aim the moon, shoot, and check the control points of direction and speed on the way, and if they are incorrect, correct them, and then it is assured to get to the target.Now, what is your control points to achieve your job.22 Recognition and analysis of the situation.Often we do something without thinking deeply, and later regret about lack of investigation and preparation.When somebody get sick, it is very dangerous to take medicine without checking real situation.We have to check temperature of the body, pulsation, or sometimes analyze the blood, and we have to know the cause clearly.It is same in the factory. Before we decide the countermeasure, we have to know the percentage of defective products, type of defects, etc., clearly by the data, and look for the biggest problem and its causes by the cooperation of everybody.23 Let39。s make an effort to assure the results of our own job.For exampleWhen we ask to somebody in production section, What is the problem in your section? Usually he will reply 39。s life everywhere.When our products, that are made by each one of us, are weled and pleased by the people of whole world, it represents that our pany policy is achieved, it is great pleasure of ourselves.Objectivesbasic business principlesTo recognize our responsibilities as industrialists, to foster progress, to promote the general welfare of society and to devote ourselves to the further development of world culture.12 Excellent MerchandiseExcellent Merchandise, that is weled and by the people of whole world is,...(1) Excellent Quality,⊙Excellent performance,⊙Easy and fortable operation,⊙Excellent durability⊙Reliable safety⊙Attractive appearance and good finish,⊙Quick and satisfactory maintenance service,⊙High prestige, that can be proud of,(2) Reasonable Price,⊙Satisfactory price, being recognized the value of the produces by the customer.⊙Attractive price for the retailer to increase their sales amount.⊙The price that brings profit for us from the created value of the products by our hand. (3) Quick Delivery⊙Always the leader of new products.⊙Abundant production to fulfill demand of the customer.⊙Stabilized inventory control without excessive merchandise.13We should meet the demand of society.The standard of living and the way of thinking of world people vary with the times.In the market, alwaysnew excellent products are being born.Level of the requirement of people will vary according to those circumstances, so one excellent product might bee worthless tomorrow.Small defects might have been allowed before, but once better product appears, customer will shun the lower level products aBefore claiming severe demand of your supervisor about quality, lets imagine the impression when we might buy such a defective products.14 Everybody is responsible for Quality Control. Who makes excellent products?That is, everybody in the pany, from to each worker, including whole section.⊙Top management They are,⊙People in the planning section investigate demand of the market, and plan the merchandises that satisfy the demand.⊙People in the designing section study the technical method, material to realize the ideal merchandise.⊙People in the purchasing section purchase parts and materials of adequate quality with adequate price and timing.⊙People in the production section assemble them one by one with their qualityminded hand.⊙People in the sales section introduce these excellent products to make good service to the customers.These sections play each part, like an orchestra, conducted by top management, and beautiful harmony of them produce excellent product and service. everyone is responsible for his/her own job.How are the defective products produced?In conclusion, they are produced by the hand of man. It means, in other words, even highly automated machine that produces products without help of hands of man, it is basically operated and maintained by man.Of course, we do not intend to produce defective products, but the cause is that We don39。========================================================================Chapter 1 Let39。為作好充分準備，每個人都要有所行動，要準備圖表、實際樣品、練習介紹方法，這樣才能更有效地被人理解與接受。這一點對每個人的績效很重要。如果有必要再提高效果，就繼續(xù)行動。主管和全體員工對活動的支持是非常需要。最好在工作職場開會，因為他們才有強化的話題。剛開始的時候，最好從日常熟悉的問題中選擇目標，如“預防零件掉落”，以便較容易同他們合作。當然，高級領導的關注與支持對品管活動起著很大的促進作用。因此，希望某人出來領導這個團體，積極支持他所在部門的工作，幾個或十來個人就可以組成這樣的品管組，如果都屬于同一部門，有著同樣的活動就更容易激勵活動的開展。希望此書能有助于了解這些基礎，它同樣對國內(nèi)外的其它公司之質(zhì)量活動范例之分析也有用，因為品管活動在日本、美國、歐洲和東南亞都切實地得到推行。52 QC手法與品管圈的關系那么，品管圈是如何發(fā)揮其效能的呢？首先必須要學習。品管活動之必要性不僅僅在于對勞動力的需求，也在于每個人發(fā)揮自己的智力，用好的觀念去參與，使自己的工作職場變得更好。第五章 品管圈活動的展開51 建立人性化的工作職場一個品管領域頗有成效的女工在公司的品管會議上告訴我們，“等我將來有了小孩，我會把我深刻的印象告訴他（她）！”為甚么會給她留下這么深刻的印象呢？沒有親身經(jīng)歷是不容易理解的?！?如果問題較嚴重，要通知相關部門采取措施，直到作出重檢或暫停出貨的決定?！?如果發(fā)現(xiàn)異常現(xiàn)象，應馬上向上司報告。但事實上，其真正原因乃是模具之 PIN 斷裂，導致塑料孔變得淺些。如果不把這些