【正文】 :當(dāng)客人要求預(yù)訂部安排用車服務(wù)時(shí)，應(yīng)遵循以下操作程序：1. Guest request for hotel limousine service should be handled by reservation first during the reservation operation hour from 8:30 to 20:30 on week day and 9:00 to17:00 on weekend. Concierge should handle the inhouse guest’s request and the request which is not in the reservation operation hour.在酒店預(yù)訂部運(yùn)做時(shí)間內(nèi)（周日上午8：30到晚上20：30， 周末早上9：00到下午17：00）,預(yù)訂部將先處理客人用車服務(wù)預(yù)訂。 procedure to make sure all the staff concern know the standard for hotel transportation arrangement and offer transportation for guests convenience.這項(xiàng)規(guī)章條理的制定是為了確保所有員工知道標(biāo)準(zhǔn)的車輛安排程序。 Policy amp。l To carry out any other duties as instructed by senior member of staff完成上級(jí)交付的其他職責(zé)或任務(wù)。l To maintain appropriate standard for discipline dress, hygiene, uniform, appearance, posture and product在衣著，儀容儀表，衛(wèi)生，姿態(tài)及產(chǎn)品上保持高的標(biāo)準(zhǔn)。 l Comply with Crowne PlazaＤＩＪＯＮ?。龋希裕牛?policies and procedures遵照?qǐng)?zhí)行帝璟皇冠假日品牌的制度和程序。l Prepare and renew newspaper and mineral water for hotel vehicle before leaving hotel.在酒店車輛出發(fā)前準(zhǔn)備礦泉水及更新報(bào)紙。l Help keep the lobby area clean and in door幫助保持酒店大堂區(qū)域和大門里面清潔。l Keep umbrella available to protect guests and patrons ing in and out of the hotel from the rain下雨天確保為進(jìn)出酒店的客人有雨傘提供服務(wù)。l Keep undesirable characters away from the hotel, ask the help of the Assistant Manager when necessary確保衣冠不整及有不良習(xí)慣的人進(jìn)入酒店，如有需要，通知大堂副理。l Ensure that “No Parking areas are clear to provide smooth flow of traffic確保大門口禁止停車區(qū)域交通暢通。l Assist guest and patrons by unfailingly opening and closing vehicles doors and hotel doors幫助客人開關(guān)車門及酒店大門。PRIMARY RESPONSIBILITIES:基本工作職責(zé):l Maintain a friendly, neat and professional image to guest保持友善，整潔，職業(yè)的形象，面對(duì)所有客人。12. Shift supervisor must assign the concierge ambassador work among bellboys on Sat. and Sun.當(dāng)班主管在必須在周末當(dāng)班時(shí)把禮賓大使工作分配給當(dāng)班行李員。10. The afternoon shift concierge ambassador at each month end must clean all of file holder at file area and pass it to shift supervisor for storage. 每月底中班禮賓大使必須清理禮賓文件檔案并交與主管庫(kù)存。8. The afternoon shift concierge ambassador on every Thu. must draw all of requested items before 16:00.每星期四中班禮賓大使必須于當(dāng)日16：00領(lǐng)回申請(qǐng)物品。6. Concierge ambassador should clean all of internal department form delivery work at each shift close.禮賓大使必須于下班前清空投遞完當(dāng)班時(shí)所有酒店內(nèi)部門表格。禮賓大使必須保證所有洗衣有著正確記錄。3. Concierge ambassador should check guest’s message and fax box every 5 minutes interval and send items as soon as possible.禮賓大使應(yīng)每隔5分鐘檢查客人留言和傳真并盡快送出。2. Concierge ambassador morning shift will prepare the newspaper for guests and internal departments at 8:30AM daily and send out to concerned department before 9:00AM. Department should be informed by ambassador for any delay.每日早班必禮賓大使須于當(dāng)日8：30AM準(zhǔn)備客人及酒店部門報(bào)紙，并于9：00AM前送出。協(xié)助行李員開關(guān)酒店大門及整理禮賓部文檔資料。 stationary, keep service counter clean, tidy and get enough stock at the counter.2:00AMHelp the Guest Service Center for the PSB input if necessary.3:00AMCheck the Luggage storage and Hold for pick up items and update the record in the puter file. Clean the storage room if necessary.3:30AMPrepare the airport pick up sign for tomorrow’s transportation arrangement according to guest’s request..4:00AMPolish all of Luggage Trolley.4:30AMFile all the forms at the concierge counter into the file holder accordingly.7:00AMDeliver the Night reports and internal departments newspaper. JOB DESCRIPTION工作職責(zé)描述JOB TITLE: CONCIERGE AMBASSADOR 職位： 禮賓大使LOCATION: CROWNE PLAZAＤＩＪＯＮ?。龋希裕牛?SHENZHENＳＨＡＮＧＨＡＩ工作場(chǎng)所： 深圳威尼斯帝璟麗致大皇冠假日酒店DEPARTMENT: ROOMS/FRONT OFFICE部門： 房務(wù)部/前廳部ORGANIZATION STRUCTURE:組織結(jié)構(gòu)：DIRECT REPORT TO: CONCIERGE SUPERVISOR直接匯報(bào)于： 禮賓部主管INDIRECT REPORT TO: CHIEF CONCIERGE間接匯報(bào)于： 禮賓部經(jīng)理JOB SCORE: In charge of guest’s fax and message, newspaper, internal departments letters delivery work. Follow up section inventory and guest’s hold for pick up items follow up. Coordinate with Bellboys in the opening and closing hotel door and assist to tidy up concierge file system.工作敘述： 負(fù)責(zé)客人留言和傳真，報(bào)紙及酒店部門信件遞送。 follow up daily transportation arrangement:Reconfirm the transportation arrangement and find out the items which need to follow up.16:00PMAssign the luggage ,message. Fax, forms delivery work. Monitor bellboy’s movement.18:00PmReconfirm the tomorrow’s transportation reservation.20:00PMCheck tomorrow’s transportation arrangement and call the concerned driver for overtime work if necessary. Put all of the requested information into the Lanmark system accordingly. 22:00PMPrint out the Actual Arrival Guest Report and assign the newspaper delivery work among the bellboys. 22:30PMReconfirm if all the transportation was charged accordingly and submit the Transportation Daily Sales Report. 23:00PMShift handed over to night shift bellboy. Check vehicle keys and finish the record. Lock all of vehicle keys into concierge 29 safe and pass the safe key to Night Shift AM. 23:05PMPass 10 pieces of Chinese and English newspaper to reception counter for those late check in guests’ needs.Crowne PlazaＤＩＪＯＮ?。龋希裕牛?ShenzhenＳｈａｎｇｈａｉBellboy Checking ListOvernight ShiftDate: Time23:00PMSign in, Read amp。 stationary, keep service counter clean amp。 tidy. Luggage tag, Luggage claim, Drive me to card, stationary. 8. Check Luggage trolley, main entrance status.7:15AMGive a briefing to shift bellboys and door girls7:30AMPass the hotel daily sales information and had the night shift bellboy sent a copy of Daily Transportation Control Sheet to Driver office.8:AMDaily newspaper delivery:Print out the In House VIP guests Report and the guest with special request for the newspaper report and had the bellboy sent the newspaper rig