【正文】 11. Advise guests of how long it will take to get to hotel and offer music list to check if guests like some music along their trip.告訴客人到達酒店所需的時間,提供車載音樂單供客人選擇。Policy政策：It is the policy of the Crowne PlazaＤＩＪＯＮ?。龋希裕牛?ShenzhenＳｈａｎｇｈａｉ that every arrival/departure guest who utilizes hotel’s limousine service must be handled in an effective and efficient way with minimal hassle.深圳威尼斯帝璟麗致大酒店的政策是，應以快速、有效的方式為抵達或離店的客人提供用車服務，并力求為他們提供最大方便。l Chief concierge must be informed about the case。 and Director Of Sales amp。如需也可安排行李員將車輛收費單送至客人房間簽名確認。在司機人手工作分配安排有困難時車隊主管及禮賓司必需被通知到。3. Reservation should confirm with the concierge shift supervisor for the availiablity of the special limousine like Benz600 before confirming guest’s reservation.特殊車輛預訂，如奔馳600。l To be fully conversant with the hotels facilities and service必須全面掌握酒店的設備設施和服務信息。l Report the Assistant Manager any and all unusual circumstance occurring in the lobby and main entrance area在大堂和大門口若發(fā)現(xiàn)任何異常情況，及時向大堂副理匯報。l Direct ining guests to the registration desk and call Bellboy for the luggage指引客人去前臺登記處，聯(lián)系行李生幫客人拿行李。9. Every shift concierge ambassador must clean the same day hold for pick up item and report to shift supervisor at each shift end.每日當班禮賓大使必須清點當日客人物品轉交并于下班前向當班主管匯報。任何原因晚送相關部門必須由禮賓大使通知到。 tidy. Make sure there are enough stock at the counter such as Luggage tag, Luggage claim, Drive me to card, stationary.5. Check Luggage trolley, main entrance status.15:30PM. Check amp。Concierge Supervisor Checking ListMorning ShiftDate: TimeBefore proceeding with the checking list, Remember to check yourself before you check on others.TimeLocation/SectionRemarksAction7:00AM1. Signing in and attending the Night Manager Briefing.2. Read amp。13. Check the stationary. Check concierge operation forms.查看禮賓部日常運做表。5. Check the luggage storage room, reconfirm luggage amount according to storage control sheet,檢查禮賓部行李房，再次確認行李數(shù)量依照行李寄存控制表。除此之外還要注意確認清楚航班信息，一定要熟悉機場情況。 Job description Page05216。 Concierge Dear team member,Firstly, a very warm wele to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are mitted to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.真誠歡迎您加入深圳威尼斯皇冠假日酒店，成為酒店前廳部的成員。 Check List Page08Part 3216。我們知道在深圳上海機場有兩個侯機樓，不同的航班號碼在不同的侯機樓登機和離開。6. Check the daily arrival list and departure list.檢查每天住房和退房登記。14. Check and make sure staff know all the memo and information, push staff to read concierge logbook.檢查并確保所有的員工知道備忘錄的信息，監(jiān)督員工看禮賓部交接班本。 sign logbook.3. Hand over the Concierge cash float, Concierge Keys, Hotel vehicle keys status, Walkie Talkie /battery and park tickets according to the Shift Hand Over list3. Check amp。 follow up daily transportation arrangement:Reconfirm the transportation arrangement and find out the items which need to follow up.16:00PMAssign the luggage ,message. Fax, forms delivery work. Monitor bellboy’s movement.18:00PmReconfirm the tomorrow’s transportation reservation.20:00PMCheck tomorrow’s transportation arrangement and call the concerned driver for overtime work if necessary. Put all of the requested information into the Lanmark system accordingly. 22:00PMPrint out the Actual Arrival Guest Report and assign the newspaper delivery work among the bellboys. 22:30PMReconfirm if all the transportation was charged accordingly and submit the Transportation Daily Sales Report. 23:00PMShift handed over to night shift bellboy. Check vehicle keys and finish the record. Lock all of vehicle keys into concierge 29 safe and pass the safe key to Night Shift AM. 23:05PMPass 10 pieces of Chinese and English newspaper to reception counter for those late check in guests’ needs.Crowne PlazaＤＩＪＯＮ?。龋希裕牛?ShenzhenＳｈａｎｇｈａｉBellboy Checking ListOvernight ShiftDate: Time23:00PMSign in, Read amp。3. Concierge ambassador should check guest’s message and fax box every 5 minutes interval and send items as soon as possible.禮賓大使應每隔5分鐘檢查客人留言和傳真并盡快送出。10. The afternoon shift concierge ambassador at each month end must clean all of file holder at file area and pass it to shift supervisor for storage. 每月底中班禮賓大使必須清理禮賓文件檔案并交與主管庫存。l Ensure that “No Parking areas are clear to provide smooth flow of traffic確保大門口禁止停車區(qū)域交通暢通。l Prepare and renew newspaper and mineral water for hotel vehicle before leaving hotel.在酒店車輛出發(fā)前準備礦泉水及更新報紙。 Policy amp。預訂部在與客人確認前需和禮賓部主管確認車輛是否能提供。8. The concierge Morning shift supervisor will plete all same day Transportation Vouchers and then pass the Transportation Voucher to lobby GRO for guest’s signature. Upon the guest’s checkin at hotel the lobby GRO will present the transportation voucher for guest’s signature. The voucher has 2 copies, one copy will be passed to the Front Desk for posting and the second copy will be attached with Transportation Requisition Form and will be forwarded to Night Auditor on daily basis together with the transportation daily sales report. 禮賓部早班主管應準備當日所有車輛收費單并交至大堂客戶關系主任處。所有車輛收費單必須在客人簽名確認后方可記入客人房費中。 Marketing / Director Of Sales, Front Office Manager/AFOM can give 20% off of the rack rate。禮賓司必須被通知以上情況。Procedures程序：Arriving Guests—Hotel driver抵達客人－酒店司機1. Hotel driver should be at the airport 10 minutes prior guests’ flight expected arrival time. Hotel driv