溝通技巧英文ppt課件-文庫吧資料
2025-01-11 03:19本頁面
【正文】 COMMUNICATION TONE SCALE COMMUNICATION SKILLS. COMPOSITION OF BODY LANGUAGE 1. Head 08% 8. Throat 06% 2. Eyes 16% 9. Hands 08% 3. Ears 03% 10. Face 16% 4. Nose 03% 11. Belly 06% 5. Mouth 06% 12. Feet 06% 6. Lips 06% 13. Neck 06% 7. Chest 10% COMMUNICATION SKILLS COMMUNICATION SKILLS. Communication Rights and Responsibilities ? RIGHTS ? 1. You have the right to be treated with respect. 2. You have the right to have and express your own opinions. ? 3 You have the right to ask for what you need and want in order to be effective. ? 4 You have the right to set reasonable limits. RESPONSIBILITIES 1. You have the responsibility to treat others with respect. 2. You have the responsibility to listen to the opinions of others. 3. You have the responsibility to acknowledge and address the needs of others. 4. You have the responsibility to respect the limits and boundaries of others. COMMUNICATION SKILLS. Communication Advantages ?Increase productivity. ?Reduce stress. ?Better understand what others are saying. ?Better understand how to get your message across. ?Enhance relationships. ?Save time and money. COMMUNICATION SKILLS. A KEY TO EFFECTIVE COMMUNICATION ? S=SMILE: You will appear more open to listening. ? M=MAINTAIN: eye contact. You will be seen as more sincere, honest, and informed. ? I= INVITE : response by giving the receiver time to think. You will be seen as polite when you allow uninterrupted response. ? L=LOOK:Your best, look professional. Be appropriately dressed and use proper handling procedures. ? E= ENCOURAGE: the other person .Keep a pleasant facial expression and give nods to show interest and attention. COMMUNICATION SKILLS. SMILE amp。 maintain relationships. ? To convey feelings. ? To solve prolems. ? To persuance. ? To make decision. ? To give information. ? To reduce stress. COMMUNICATION SKILLS. ? The Seven C’s of Communication: 1. Clearly. 2. Concisely. 3. Completely. 4. Correctly. 5. Concretely . 6. Courteously. 7. Considerate COMMUNICATION SKILLS COMMUNICATION SKILLS. Completeness ? Your business message should be plete when it contains all facts the reader of listener, needs for the reaction you desire. ? The message should be plete to bring desirable result. It should include everything the reader wants or needs. We should be able to know the reader’s background, viewpoints ,attitudes,and emotions to determine the extent of information to be include in the message. ? Provide all necessary information ? Answer all question asked ? Give something extra when desirable COMMUNICATION SKILLS. Conciseness ? Business people are bead don’t have time to go through unnecessary lengthy message. ? The w
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