【正文】 when the same thing is two are three times without reason the message bee wordy and bearing . ? Conciseness makes the message more understandable and prehensible .use single word stick to the purpose of the message . ? To achieve conciseness the following guidelines will help you. ? Eliminate wordy expressions ? Include only relevant material ? Avoid unnecessary repetition COMMUNICATION SKILLS. Consideration ? Consideration refer to you attitude empathy the human touch and understanding of human nature. ? Consideration means the message with the receiver in mind you should try to visualize your readers, their desires problems emotions and possible reaction to your request. ? Consideration can be achieved through the following: ? Focus on “you” instead of “l(fā)”and “we”. ? Show audience benefit or interest in the receiver. ? Emphasize positive pleasant facts. ? Offer a service of value to the reader. COMMUNICATION SKILLS. Concreteness ? The business writing should be specific, definite. ? Communication concretely means being specific definite and vivid rather then vague amp。 SILENCE: ? Smile amp。 voice tone. COMMUNICATION SKILLS COMMUNICATION SKILLS. LISTENING GUIDELINE: LISTEN PHYSICALLY: LISTEN MENTALLY: THE FLOWER FORMULA: ? THE FLOWER FORMULA: ? F=FACE THE OTHER PERSON DIRECTLY. ? L=LEAN TOWARDS THE SPEAKER. ? O=OPEN YOUR NOT CROSS YOUR ARMS/LEGS. ? W=WATCH THE GOOD EYECONTACT. ? E=ENERGIZE YOUR LISTENING. DO NOT STAND /SIT RIGIDLY. ? R=RELAX WHILE YOU SHOWING TENSION. COMMUNICATION SKILLS. K = KEEP I = IT S = SHORT amp。 when you change your expectations, you change your behaviour。 head. “Human mind is just like parachute, it works when it is open.” “Better pay attention to your future because you are going to spend lot of time their.” COMMUNICATION SKILLS. The day when you will finish your learning. It will be the day when you will finish your earnings. COMMUNICATION SKILLS. “First impression is called as last impression and you will never get second chance for your first impression.” COMMUNICATION SKILLS. YOU CAN’T LEARN SWIMMING AFTER READING A BOOK ON SWIMMING. COMMUNICATION SKILLS. PEOPLE REMEMBER MORE TO GOOD COMMUNICATOR THAN AN EXCELLENT PROFESSIONAL WHO COMMUNICATES POORLY. COMMUNICATION SKILLS. OBJECTIVES OF THE PRESENTATION Participants will: Learn basic concept of Communication. Learn Communication Process. Learn regarding types of Communication. Know Communication Barriers. Learn regarding the Seven C’s. of Communication. Learn regarding the Four F’s of Communication. COMMUNICATION SKILLS. OBJECTIVES OF THE PRESENTATION Participants will: Learn the Composition of Communication. Learn why misunderstanding arises. Learn the Quality of Good