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【正文】 when you change your attitude, you change your life. (Eisenhower) COMMUNICATION SKILLS. LISTENING COMMUNICATION SKILLS. LISTENING “The other half of munication skills……… . and an essential key to increasing your results.” COMMUNICATION SKILLS. When you rearrange the letter LISTEN, what word do you get? COMMUNICATION SKILLS. COMMUNICATION SKILLS. ? LISTENING ? You will always learn more by listening than by speaking. ? Most people need and want someone who will listen to them with individual attention. COMMUNICATION SKILLS COMMUNICATION SKILLS. ? LISTENING ? Listen 85 percent of the time, speak 15 percent, your whole world will shift, and you will learn more, too. People value a good listener. COMMUNICATION SKILLS COMMUNICATION SKILLS. ? Active Listening: Focus attention on speaker amp。 general. ? Use specific facts and figure avoid words like few, quick, soon,etc. ? Use action verbs you can acplish it by using active voice. ? The message should have vivid and image building archive it make parisons and use figurative language and concrete words. COMMUNICATION SKILLS. Clarity ? Clarity demands that the business message should be correct, concise, plete, concrete, and with consideration. ? The message as closely as will intend. ? Try to use familiar language. The following are guidelines for clarity ? Choose pithy,short,familiar,and conversational words. ? Proper punctuation make the writing clear. ? Insert example, illustration, tables, graphs, and other visual aids,if necessary. ? Make the message readable and understandable. ? Make correct sentences,and divide the message in properly sized paragraphs. COMMUNICATION SKILLS. Courtesy ? Everyone gains where courtesy reigns is a good age old slogan for written and oral munication. ? Courtesy is more important and advantageous in business writing than it is in face to face munication or conversation. ? Courteous message strengthen present relations and make new friends. ? Courtesy is a goodwill builder. Courtesy may be achieved by the following. ? Be truly tactful, thoughtful, and appreciative. ? Omit expressions that annoy, distress, or disparage. ? Answer all you mail promptly. ? Grant and apologize candidly. COMMUNICATION SKILLS. Correctness ? To be correctness in munication principle should be borne mind ? Use the correct level of language . ? Include only accurate facts words, and figures. ? Maintain acceptable writing mechanics . ? Apply the following qualities . ? Avoid switching from third person to 2nd person if you are writing in the third person don’t use l , am ,me ,we, you. ? Vary your sentence structure . ? There should be proper grammar , punctuation, spelling , and paragraphing. COMMUNICATION SKILLS. COMMUNICATION SKILLS ? The Four Fs required Good Co
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