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上資訊發(fā)展 4. Reference desk eliminated 取消諮詢臺 5. Outsourcing on the rise 外判 ? 6. Reduced Reference service hours 諮詢時間 ? 7. Search engines: automated reference librarian 搜索引擎代替 8. Need for large building and staff decreased 對圖書館的建築 和職員的需求 ? 2. Impact of Inter 互聯(lián)網(wǎng)的影響 ? Strategies Group Survey: 100 million or one half of all adults in . use the Inter in 1999, 54 % ? from 1998 ? M2 Press wire, November 21, 2021: 380 million Inter users worldwide. China is adding 2 million new subscribers a month. By July 2021, 800 million ? Carol Temopir and Lisa Ennis (1998) “In the digital age, the biggest change is increased user expectations. Increasingly, users expect to be able to find everything online, fulltext. Technology lets us do much more, but it also increases expectations about what we can do” 在數(shù)碼時代 , 讀者期望所有全文資料都可在線上找到 ? A survey was conducted on 150 academic library web sites in 1999, 45% (67) survey libraries offered digital reference service 3. What is Digital (Electronic, Virtual) Reference Service? 數(shù)碼參考服務 ? Answering the questions of users via the Inter OR ? Interbased Reference Service OR ? “AskANExpert” (“AskA” services) are Interbased Qamp。A services that connect users with individuals who possess specialized subject or skill expertise. Current DRS offer 2 main types of expertisesubject matter (providing mostly factual information) and process (providing mostly resource referral and instruction). –Virtual Reference Desk 網(wǎng)上問答服務 , 連接讀者與專家 . 兩種服務 : 主題答案和指示過程 4. Quality of DRS according to VRF