【正文】 ...................................................................................... 6 ........................................................................................................................ 7 公共信息 ............................................................................................................................... 8 版本信息 ............................................................................................................................... 9 第 2章 前臺(tái) ............................................................................................................................................10 第一節(jié) 散客登記 .....................................................................................................................10 . 散客登記基本 步驟 .........................................................................................................10 . 散客快登 .........................................................................................................................16 . 散客主單 .........................................................................................................................19 . 常見(jiàn)散客登記實(shí)例 .........................................................................................................20 ...........................................................................................................................20 、旅行社、訂房中心登記 ...................................................................................20 ............................................................................................21 ........................................................................................22 /共享處理 ..............................................................................................................24 .............................................................................................................................26 .............................................................................................................................26 ..........................................................................................................................26 .........................................................................................................................26 .................................................................................................................27 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 ii 頁(yè) .................................................................................................................................27 .................................................................................................................................28 .................................................................................................................................29 ..................................................................................................................................31 ..................................................................................................................................33 ............................................................................................................34 .................................................................................................................................34 ..........................................................................................................................................35 ............................................................................................................35 .................................................................................................................37 第二節(jié) 散客預(yù)訂 .....................................................................................................................43 . 散客預(yù)訂基本步 驟 .........................................................................................................43 . 散客預(yù)訂主單 .................................................................................................................44 . 常見(jiàn)預(yù)訂實(shí)例 .................................................................................................................44 . 預(yù)訂修改 .........................................................................................................................44 .................................................................................................................45 .........................................................................................................................45 .........................................................................................................................46 . 更換賓客檔案 .................................................................................................................46 第三節(jié) 團(tuán)隊(duì)預(yù)定 .....................................................................................................................46 . 團(tuán)隊(duì)預(yù)訂基本步 驟 .........................................................................................................46 . 團(tuán)隊(duì)預(yù)定主單 .................................................................................................................48 . 客房預(yù)留處理 .................................................................................................................48 .........................................................................................................................48 .....................................................................................................................49 . 團(tuán)隊(duì)成員批量處理 .........................................................................................................50 . 定義團(tuán)體付費(fèi) ..........................................................................................