【正文】 rk switch lights to ensure no switch hangs or looping detected. 檢查網(wǎng)絡(luò)交換機指示燈確保沒有交換機故障。 c. Check the local ISP Router Traffic Grapher or HSIA system to see the bandwidth utilization of the inter in the guest rooms and the admin office inter. 通過本地 ISP的路由流量記錄器或者 HSIA系統(tǒng)檢查辦公網(wǎng)絡(luò)和客房網(wǎng)絡(luò)的帶寬使用率。 IT NETWORKS Checks 網(wǎng)絡(luò)檢查 : a. Check Holidex router is up and running and IHG work is accessible. By accessing the Holidex system at and checking OXI processor in PMS. 通過訪問 Holidex系統(tǒng) 并檢查 PMS系統(tǒng)中的 OXI進程來確認 Holidex路由器是否啟動和工作正常， IHG網(wǎng)絡(luò)可以正常訪問。檢查的備份任務(wù)。 i. Check two workstations at random to ensure that they are getting the latest updated virus definition from internal server or inter (Please Check the definition updated date) 隨機抽測兩臺工作站，確?？梢詮幕ヂ?lián)網(wǎng)或者內(nèi)部網(wǎng)絡(luò)獲得最新的病毒定義（請檢查病毒定義庫更新時間）。如果發(fā)現(xiàn)空間不足，對用戶空間進行分析處理。 f. Check the FAX Server and the modems if are active and ready. 檢查傳真服務(wù)器和調(diào)制解調(diào)器工作正常。 e. Check the AntiVirus Server and make sure it updates itself to the latest VIRUS DEFINITIONS and SCAN ENGINE. Run the Antivirus report to list down all the potential users with viruses and Trojans. 檢查防病毒服務(wù)器有最新的病毒定義庫和病毒掃描引擎。 c. Check the inter is working and server is sending and receiving mails and there are no messages on long queue to be delivered. 檢查互聯(lián)網(wǎng)訪問正常；電子郵件服務(wù)器發(fā)送和接收電子郵件正常，并沒有長時間不能發(fā)出的郵件。 IT SERVERS Checks 服務(wù)器檢查 : a. Check all the SERVERS and system logs, make sure all servers are up and running. 檢查所有服務(wù)器和系統(tǒng)日志，確保所有服務(wù)器啟動和工作正常。 c. Make sure the LOCKS of IT office and server room work properly. 確保 IT辦公室和服務(wù)器機房的門鎖工作正常。如果發(fā)現(xiàn)故障，通知工程部做進一步檢查。 IT Office and Server room checks IT辦公室和服務(wù)器機房檢查 : a. Make sure the IT Server Room AirConditioning System is running and maintain temperature at a range of 20 degrees Celsius to 22 degrees Celsius, humidity at a range of 50RH to 60RH. If temperature or humidity is out of this range, go to the Power Control Unit (PCU) and perform diagnostics and check ALARM History and do a RESET. If found malfunctioning, call the Engineering for further assistance. 確保機 房空調(diào)工作正常，機房溫度應(yīng)維持在在 2022攝氏度之間，濕度在 5060RH之間。 Business Supporthotel name Distribution List: Daily Check List 每日檢查清單 IT Department must have a DAILY TASK LIST of what is needed to be checked and monitored. The checklist consists of what are needed to be done upon reaching office and before you leave office. The check list should include of all servers, systems, interfaces and work equipments to ensure all IT Systems are in goodworking condition. IT部門必須使用每日任務(wù)列表來記錄日常的檢查和監(jiān)測。 8 IHG Greater China IT Standard Operating Procedure IT Routines Lists Department: Pamp。 5) Keys to the puter room areas will only be issued to personnel responsible. 電腦機房的鑰匙只能發(fā)放給相關(guān)的責任人員。記錄 必須至少保持三個月或者遵從相關(guān)的法律規(guī)定。所有對電腦機房的使用都將被記錄。 2) Visitors requiring access to the puter room will be escorted into the restricted area by a suitably authorized employee and required to sign the visitor book. 訪客對電腦機房受限區(qū)域的使用必須由一個合適的授權(quán)雇員陪同，并且必須簽署訪客薄。 5) This policy is implemented to prevent the unauthorized use, misuse, modification or denial of use of pany Information assets. Any user found to be breaking this policy will be subject to disciplinary procedures. 實施本政策的目的是為了防止盜用、濫用、修改或拒絕使用公司信息資產(chǎn)。 3) Access to the puter room will be granted to an employee only after the proper authorization has been gained. 只有獲得適當?shù)氖跈?quán)后，雇員才被準許使用電腦機房。 Policy 1) The puter room must be kept locked at all times with access controlled through individually assigned tokens or swipe cards. 所有電腦機房區(qū)域的門都應(yīng)始終保持鎖閉狀態(tài)，通過單獨分配的密碼或者刷卡控制 訪問。 Definitions “Employee” refers to fulltime or parttime employees, temporary employees/personnel, or consultants who are “resident” on the entity?s site. A “visitor” is defined as a vendor, guest of an employee, service personnel, or anyone who needs to enter the facility for a short duration, usually not more than one day. “雇員 ”是指全職或兼職的雇員、臨 時雇員／人員和顧問等 “常駐 ”在實際場所內(nèi)的人員。 Business Supporthotel name Distribution List: Objective To establish policies to limit access to the puter room and adjacent areas in order to maintain the best possible physical protection for the area and equipment. 制定政策限制對電腦機房以及相關(guān)區(qū)域的進入是為了對該區(qū)域和電腦設(shè)備進行最佳的保護。 6 IHG Greater China IT Standard Operating Procedure 2. IT Operations Computer Room Access Department: STANDARD Pamp。Ps to the departments concerned. 酒店 IT經(jīng)理必須負責遵從和適合建立在酒店運作基礎(chǔ)上的 IT政策和程序。 The hotel?s IT Department is responsible for plying with the hotel IT Department Best Practices. 酒店 IT部門負責遵從 IT部門的最佳實踐。 2 PURPOSES To maintain a healthy system environment and to ensure the hotel IT Department conforms to the IHG IT Audit Standards. 維護一個健康的系統(tǒng)環(huán)境并且保證酒店 IT部門符合洲際酒店集團 IT審計標準。本文檔符合洲際集團酒店財務(wù)項目第 15章 IT審計 標準。 y IT Standards you will see standards currently being used in hotel. 本章指出酒店使用的 IT標準。 Audit the documents indicates the IHG Standard Operating procedures and Best practices in IT Security and Audit. This document is focused on how the IT Department will manage the IT environment in a Security and Audit point of view. 本章指出 IT安全與審計方面的洲際集團標準操作程序和最佳實踐。 y IT Maintenance this document is focused on how IT Department will manage and maintain the IT Department office, IT Server Room and how to operate and record essential IT things. 本章重點在于 IT部門如何管理和維護 IT辦公室、服務(wù)器機房和如何操作和紀錄必要的 IT工作。 y IT Operations the documents indicates the IHG Standard Operating procedures and Best practices in IT Operations. This document is focused on how the IT Department will manage the IT environment in an Operations point of view. 本章指出 IT運作方面的洲際集團標準操作程序和最佳實踐。 IHG Hotel IT Best Practices amp。 UPS – Sample..........................................................................90 Business Continuity Plan for PMS System...................................................................93 Business Continuity Plan for POS System..............