【正文】 d correctly. And codes of departure staff had been disabled/deleted. 根據(jù)人事部的每月入職員工和離職員工清單，檢查入職員工帳號(hào)是否被正確創(chuàng)建。 Monthly Server Maintenance 每月服務(wù)器維護(hù) a. Check Disk Capability 檢查磁盤的容量 b. Install Operating System (OS) and Software Patches 安裝操作系統(tǒng)及其他軟件補(bǔ)丁 /升級(jí)包。 Renew MA (Maintenance Agreement) Contracts 檢查和更新維護(hù)合同 To review all contracts this will expire in 3 months. To renew or change contracts based on your needs. 檢查所有三個(gè)月內(nèi)將過期的維護(hù)合同。 Review System Cases and Last IT Monthly Report系統(tǒng)及上月 IT管理報(bào)表回顧 To review all systems cases and projects of previous month. Analyze each and every 12 IHG Greater China IT Standard Operating Procedure guest and user calls to see the possibility to resolve it permanently. Consult with vendor or regional IT team. 回顧前一個(gè)月所有的系統(tǒng)問題和項(xiàng)目。 Submit IT Monthly Report 遞交 IT月管理報(bào)表 Submit IT Monthly Management Report (APPENDIX Hotel IT Monthly Management Report) to Cluster IT Manager or IHG China IT Team, DOFBS and GM. 遞交 IT月管理報(bào)表給區(qū)域 IT經(jīng)理或者集團(tuán) IT以及酒店財(cái)務(wù)總監(jiān)和總經(jīng)理。 b. To check users rights whether is correct or not。 c. To review the user accounts list in PMS, POS, Accounting, EAM, IBP, Hotel Domain, Hotel Email, IHG Email, Delphi…, etc 檢查酒店所有系統(tǒng)的用戶帳戶，包括 PMS, POS,財(cái)務(wù) , EAM, IBP, 酒店域帳號(hào) , 酒店電子郵件帳號(hào) , IHG郵 件帳號(hào) , 宴會(huì)銷售系統(tǒng)等等。如果需要，可以要求 UPS供應(yīng)商協(xié)助。所有酒店的系統(tǒng)都需要進(jìn)行測試，包括 PMS, POS, EAM, 財(cái)務(wù) , IBP, EFPM, 宴會(huì)銷售系統(tǒng)等等。 Emergency Plan Dry Run 應(yīng)急運(yùn)營方案測試 To test hotel manual operation when PMS or other systems down. Please refer to the 13 IHG Greater China IT Standard Operating Procedure following chapters of this document. Business Continuity Plan for PMS System Business Continuity Plan for POS System 測試 PMS等系統(tǒng)故障時(shí)相關(guān)的手工營運(yùn)。 Appendices APPENDIX IT Regular Working Tasks Guideline APPENDIX Hotel IT Monthly Management Report 14 IHG Greater China IT Standard Operating Procedure Change Management Department: STANDARD Pamp。 Business Supporthotel name Distribution List: Objective To standardize change management process 標(biāo)準(zhǔn)化變更管理過程 Scope All changes to the hotel information systems 酒店信息系統(tǒng)的所有變更 Definition “Changes” refers to change made to any item of hardware, software or data that is used to provide hotel systems. This includes operating software, utility software, application software as well as changes to data files and parameter/configuration files. It excludes any normal day to day operational changes such as rate codes and POS items. “變更 ”是實(shí)施于酒店系統(tǒng)相關(guān)的硬件、軟件和數(shù)據(jù)，包括對操作系統(tǒng)、工具軟件、應(yīng)用軟件已經(jīng)對數(shù)據(jù)文件、參數(shù)／配置文件的更改；不包括日常的操作比如房價(jià)代碼和餐廳收銀中的菜單項(xiàng)等。 Policy Changes to operational systems and application software shall be controlled. Live data must not be used on development or test systems. 對操作系統(tǒng)和應(yīng)用軟件的變更必須受到監(jiān)控，真實(shí)系統(tǒng)數(shù)據(jù)絕對禁止用于開發(fā)或者測試系統(tǒng)。 Related Procedure If user requires to do change, a change request form (APPENDIX System Change Request Form) must be issued by user department head and get proper approval. The following changes must be informed to hotel General Manager and DOFBS (Director of Finance and Business Support) in advance. 如果有用戶需要對 IT系統(tǒng)進(jìn)行變更，用戶部門經(jīng)理填寫系統(tǒng)變更申請表并且得到適當(dāng)?shù)膶徟? No changes will be implemented to any hotel systems without the expressed authorization of the IT Manager. 沒有 IT經(jīng)理的明確授權(quán)，不準(zhǔn)許對酒 店系統(tǒng)進(jìn)行任何變更。 The followed major changes must be informed to Corporate IT Team in advance. 下列重要必須提前通知集團(tuán) IT部門 IT System Replacement 更換系統(tǒng) Major System Vendor Replacement 更換主要系統(tǒng)供應(yīng)商 Major System Support Replacement 更換主要系統(tǒng)技術(shù)支持 Major System Upgrade 主要系統(tǒng)升級(jí) Changes will be made at a time that is of minimum disruption to users. Users will be given prior notice. 變更必須在一個(gè)對于用戶最小干擾的時(shí)間進(jìn)行。 System backup of existing software or parameter files will be made prior to any live changes to enable the system to be recovered in the event that a change is made 16 IHG Greater China IT Standard Operating Procedure inadvertently. 任何正式系統(tǒng)修改前必須對系統(tǒng)進(jìn)行備份，以保證發(fā)生意外狀況是可以進(jìn)行恢復(fù)。如需通過遠(yuǎn)程訪問實(shí)施變更，必須有 IT經(jīng)理嚴(yán)格控制，包括通過調(diào)制解調(diào)器和VPN的訪問。P: Information OPERATING Hotel logo Technology PROCEDURE Subject: Date: Data and Systems Backup strateg y Prepared by: Approved by: ____________ ______________________ ___________________ name of IT Manager name of GM name of FC IT Manager General Manager Dir of Finance amp。 2. To establish controls and procedures for storage, protection, access, IT storage media, and related software. 建立存儲(chǔ)、保護(hù)、訪問、備份介質(zhì)和相關(guān)軟件的控制和操作程序 3. To ensure data integrity and availability. 保證數(shù)據(jù)的完整性和可靠性。 Data 所有系統(tǒng)和數(shù)據(jù) Definition N/A Policy 1. All IT systems will be backed up to external media to allow recovery of those systems in the event of a disaster. Backup media shall be stored in a location 18 IHG Greater China IT Standard Operating Procedure remote from the information system that was backed up. All backup media shall be stored securely giving the same level of physical security as the main system. 所有 IT系統(tǒng)使用外部介質(zhì)備份以備出現(xiàn)系統(tǒng)問題時(shí)進(jìn)行系統(tǒng)恢復(fù)。所有的備份介質(zhì)的物理存儲(chǔ)安全級(jí)別與主系統(tǒng)相同。任何備份問題都必須被記錄、檢查和解決。并且安排磁帶數(shù)據(jù)恢復(fù)測試。所有的酒店系統(tǒng)數(shù)據(jù)必須至少每天一次備份至外部介質(zhì)（磁帶或者硬盤），必須準(zhǔn)備至少足夠一周備份工作所需的磁帶。 3. Backup media will be removed as soon as the backup process has been pleted which may mean someone other than the IT Manager is given this responsibility. 備份完成后備份介質(zhì)須盡快由 IT經(jīng)理授權(quán)的操作人員取出。此地點(diǎn)可以在酒店內(nèi)，但是必須仔細(xì)選擇，在萬一發(fā)生火災(zāi)等情況時(shí)，不會(huì)與主系統(tǒng)同時(shí)損壞。 5. The Chief Accountant is responsible for the backup process and holds custodianship of the back office system on monthly basis prior to the close period. This backup database will be stored on the hard disk, after backup procedure was done properly, the IT department should move it to CD disks. 每月關(guān)帳前，由總會(huì)計(jì)師負(fù)責(zé)對后臺(tái)系統(tǒng)進(jìn)行一次備份，備份的數(shù)據(jù)庫將會(huì)保存在服務(wù)器的硬盤上，當(dāng)備份完成后信息技術(shù)部需要將這些數(shù)據(jù)刻錄在光盤上。 OFFSITE tapes are to be stored outside the hotel, maybe stored in a vault by your local vendor or if 2 clustered hotels you can exchange tapes. 外送磁帶可以存在本地供應(yīng)商處，如果本地有多個(gè)酒店，可以互相交換保