【正文】 Documents to Be Destroyed......................82 Protecting Files from Virus...........................................................................................84 New User (username and password).............................................................................86 Resignation of Employee..............................................................................................88 IT AirConditioning amp。分成四類。 SOPs this document contains本文包括： y IHG IT Best Practices and SOPs Summary in this volume you can see the summary. 本章為摘要。重點在于 IT部門如何從運作的角度來管理 IT環(huán)境。 y IT Security amp。重點在于 IT部門如何從安全于審計的角度來管理 IT環(huán)境。 When to use this document? 何時使用本文檔？ This document must be used as reference and guideline when plying to the IHG Hotel IT Best Practices and Standard Operating Procedures. This documentation plies with the Chapter 15 of the IHG Financial IT Audit Standards. 本文檔必須做為 IHG酒店標準操作程序和最佳練習的參考和指導(dǎo)。 5 IHG Greater China IT Standard Operating Procedure Introduction介紹 1 POLICY To serve as guidelines in order to improve the day to day operations in the Hotel IT Department. 為提高酒店 IT部門的日常操作而提供指導(dǎo)。 3 SCOPE This applies to all Greater China hotels. 所有大中華區(qū)酒店 4 RESPONSIBILITIES The hotel IT Manager has the full responsibilities in ensuring the hotel IT Department Best Practices and is being documented, implemented and exercised. 酒店 IT經(jīng)理必須對 IT部門的最佳實踐的紀錄、實施和聯(lián)系負責。 The hotel IT Manager has the full responsibilities in following and tailor fitting the Hotel IT Policies and Procedures based on the hotel operations. It is his own responsibility in enforcing the Pamp。將 IT政策和程序執(zhí)行到相關(guān)部門是 IT經(jīng)理的責任。P: Information OPERATING Hotel logo Technology PROCEDURE Subject: Date: Computer Room Access Prepared by: Approved by: ____________ ______________________ ___________________ name of IT Manager name of GM name of FC IT Manager General Manager Dir of Finance amp。 Scope This applies to all Greater China Hotels Information Technology Department. 適用于所有大中華區(qū)酒店 IT部。 “訪客 ”被界定為供應(yīng)商、某個雇員的客人、服務(wù)人員，或者其它任何需要短期進入設(shè)施的人員，通常不超過一天。 7 IHG Greater China IT Standard Operating Procedure 2) Access to the puter room shall be restricted to those that have a business need. 只有業(yè)務(wù)需要時，才允許使用電腦機房。 4) Access to the puter room will be removed from an employee once the business need has expired. 當業(yè)務(wù)需求終止時，對雇員使用電腦機房的授權(quán)將會被取消。任何被發(fā)現(xiàn)違反本政策的用戶將接受相關(guān)處分 Related Procedure 1) Access to the puter room is limited to hotel personnel responsible for maintaining or operating the equipment or other business needs 只有酒店內(nèi)負責對設(shè)備進行維護和操作或者有其他業(yè)務(wù)需要的人員才能使用電腦機房。 3) The entrance should be recorded in Computer Room Access Log Book. All access to the puter room will be logged. The logs will be reviewed by IT manager on a regular basis with unauthorized access attempts being investigated. Logs should be kept for a minimum of three months unless otherwise restricted by law. 任何人進入電腦機房都必須在 “電腦機房進出人員登記表 ”上簽字。記錄將會被 IT經(jīng)理定期檢查是否有未授權(quán)的使用企圖。 4) All doors to the areas are to be kept locked at all times even during normal office hours. 所有電腦機房區(qū)域的門都應(yīng)始終保持鎖閉狀態(tài)，即使是在上班時間也一樣。 6) The Information System area must be regularly patrolled by hotel security staff. 酒店保安部員工應(yīng)對技術(shù)信息部區(qū)域進行周期性的巡邏。P: Information BEST PRACTICES Hotel logo Technology Subject: Date: IT Routines Lists Prepared by: Approved by: ____________ ______________________ ___________________ name of IT Manager name of GM name of FC IT Manager General Manager Dir of Finance amp。該清單由到達 IT辦公室和離開之前需 要完成的檢查和檢測，包括服務(wù)器、系統(tǒng)、接口和網(wǎng)絡(luò)設(shè)備，以確保所有的 IT系統(tǒng)處于良好工作狀態(tài)。如果發(fā)現(xiàn)溫度或濕度不在標準范圍，請檢測電力控制裝置和警示燈，并且重新啟動。 b. Make sure the IT Server Room main UPS is up and running on normal. Check that the charging level is 100%. 確保服務(wù)器機房主 UPS 啟動和運行正常，并且電池電量為 100%。 9 IHG Greater China IT Standard Operating Procedure d. Remove any obstructions, unnecessary or faulty devices on the floor of the IT Office at all times. IT辦公室不能在地板上放置任何障礙物和不需要或者失效的設(shè)備。 b. Check ALL INTERFACE PCs, make sure all the interfaces are up and running. 檢查所有的接口電腦，確保所有的接口都啟動和工作正常。 d. Check the PRINTSERVER for any problem on the printer queuing of all Departments. 檢查所有部門的打印服務(wù)器工作正常。檢查防病毒報告中用戶潛在的病毒和木馬程序。 g. Check the FILE Servers for HARDDISK Space. If found running out of space, do an investigation on user folders. 檢 查文件服務(wù)器磁盤空間。 h. Check all other servers, to record available diskspace. 檢查所有服務(wù)器，記錄硬盤空間。 Check Backup Status 備份檢查 : a. Check the BACKUP Server for the COMPLETION of all JOB Orders and to check 10 IHG Greater China IT Standard Operating Procedure any FAILED JOBS. Replace BACKUP TAPE or other BACKUP MEDIA. 檢查備份服務(wù)器確保所有的備份完成。更換備份磁帶或備份介質(zhì)。 b. Analyze unknown devices connected to the local work. 分 析連接在內(nèi)部網(wǎng)絡(luò)上的未知設(shè)備。 d. Check Firewall logs for any attempts to break into the work. 檢查防火墻日志是否有網(wǎng)絡(luò)安全攻擊。 USER AND GUEST SERVICE Checks 用戶和客人服務(wù)檢查 : a. Check both guest and hotel user call log registers. 檢查所有用戶和客人要求記錄。 c. Escalate the calls to PMS, POS, other support vendors and regional IT team if it could not resolve internally as soon as necessary. 將不能內(nèi)部解決的問題立刻反饋至 PMS, POS等供應(yīng)商和集團 IT團隊。 Weekly Task 每周任務(wù) Offsite Backup Tape 外部保存?zhèn)浞荽艓? Send one backup tape set outside the hotel. Before sending out, do a restore test 11 IHG Greater China IT Standard Operating Procedure (Restore data to a spare hard disk to ensure it can be restored successfully). 每周將一份備份磁帶送至酒店外部保存。 Monthly Task 每月任務(wù) Backup before Monthend Process 月結(jié)前備份 Backup Accounting, Check EAM and other MonthEnd process system before the process in every month end. 每月底對需要月結(jié)的系統(tǒng)，如財務(wù)、 CheckEAM等系統(tǒng)進行月結(jié)前的備份。每月將其壓縮存檔，并且在原始目錄中刪除。 Departure List from HR 檢查入職 /離職員工帳號 To check codes of newentry staff whether it had been generate