【正文】 FacilitatorLtdTrainingThank you very muchFormalWin QITConsultantsFacilitatorLtdTraining思維沖擊法 brainstorming原為精神學(xué)名詞 a psychological term先定討論題目 define topic天馬行空 , 不拘一格 vigorous, unconstrained即時(shí)溝通 instant dialogue不可取笑及批評(píng) no mocking立時(shí)記錄每一點(diǎn) record everything過(guò)後再處理手上資料 sort out latterFormalWin QITConsultantsFacilitatorLtdTraining提高員工士氣 enhance morale一時(shí)之苦 , 免日後之憂work hard now, no worry later 參加課題 ,肯定能力participate, recognize ability 顯示實(shí)力為成功鋪路show capability, path the way to success 寓實(shí)踐於學(xué)習(xí) ,加強(qiáng)知識(shí) ,非金錢(qián)所替代practise to learn, strengthen knowledge, more then money 跨部門(mén)合作 , 增強(qiáng)工作上協(xié)調(diào)能力 crossfunctional, improve coordinationFormalWin QITConsultantsFacilitatorLtdTrainingQIT 的策略 strategy避免影嚮日常正常運(yùn)作avoid negative impact to routine operations 如計(jì)劃影響運(yùn)作 ,應(yīng)咐加相應(yīng)臨時(shí)措施if it does, take temporary measures 將知識(shí)保存 preserve the knowledgeFormalWin QITConsultantsFacilitatorLtdTraining總結(jié)課題 summarize the subject簡(jiǎn)述無(wú)形成績(jī)describe intangible results描述面對(duì)困難時(shí)如何解決describe how problems are resolved未完善之處any points for improvement總結(jié)評(píng)價(jià) overall mentsFormalWin QITConsultantsFacilitatorLtdTraining評(píng)價(jià)方法 evaluation methods 顧客評(píng)價(jià)法customer evaluation專(zhuān)家評(píng)價(jià)法expert evaluation產(chǎn)品性能評(píng)價(jià)法product feature evaluation過(guò)程效率評(píng)價(jià)法process evaluation質(zhì)量成本及增值評(píng)價(jià)法quality cost and addedvalue evaluationFormalWin QITConsultantsFacilitatorLtdTraining團(tuán)隊(duì)守則team rules報(bào)告精而簡(jiǎn)simple and short reports到會(huì)必守時(shí)be punctual困難即提出 raise the problem pointsFormalWin QITConsultantsFacilitatorLtdTraining領(lǐng)導(dǎo)要點(diǎn)leadership rules 計(jì)劃要三思 think thrice 尋根須三問(wèn) ask thrice 執(zhí)行 5W1H use 5W1H 會(huì)前檢查 ,會(huì)後檢討 check before meeting, review after meeting 時(shí)加激勵(lì) motivate 安內(nèi)協(xié)外 harmonizeFormalWin QITConsultantsFacilitatorLtdTraining效果設(shè)定define results即計(jì)算目標(biāo) , 一般應(yīng)數(shù)量化 , 如時(shí)間 , 百份率 , 直 /間成本等set objectives, quantity, such as time, percentage, direct/indirect costs主要行動(dòng) 重點(diǎn)工作major activity important work專(zhuān)案計(jì)劃書(shū)注意事項(xiàng)project casefile notesFormalWin QITConsultantsFacilitatorLtdTraining專(zhuān)案計(jì)劃書(shū)注意事項(xiàng)project casefile notes開(kāi)支預(yù)算expenses人員工時(shí) 預(yù)計(jì)會(huì)議及整理資料工時(shí)workhours meetings and materials handling 設(shè)備費(fèi) 增加或租借費(fèi)用equipment fee buy or rentFormalWin QITConsultantsFacilitatorLtdTraining公司賞識(shí) Management Appreciation 與公司的方針是否配合is it consistent with pany policy對(duì)公司有否實(shí)際利益is there real benefits to pany 與公司近期或遠(yuǎn)期發(fā)展的配合is it consistent with short and long term development有否與公司文化沖突any conflict with pany culture擬定期劃書(shū)一切由成本開(kāi)始prepare the project plan everything starts with costsFormalWin QITConsultantsFacilitatorLtdTraining有數(shù)得計(jì) Measurable 結(jié)果可否量化成績(jī)are the results quantifiable對(duì)課題的量化程度are the subject quantifiable資源要求的量化are the resources quantifiable資料數(shù)據(jù)的統(tǒng)計(jì)的充足are the data analysis adequateFormalWin QITConsultantsFacilitatorLtdTraining5M 選題方法Manageable 力之所及 Measurable 有數(shù)得計(jì)Moderate Duration 需時(shí)適中Management Appreciation 公司賞識(shí)Members’ Pride 圈以自豪FormalWin QITConsultantsFacilitatorLtdTraining積極型improvement type 精益求精 even better 預(yù)防勝於治療 preventive measures 洞悉先機(jī) predicting 自我增值 addvalue 鋪橋搭路 paththewayFormalWin QITConsultantsFacilitatorLtdTraining課題內(nèi)容分類(lèi)project classification by content 管理型 management type 服務(wù)型 service type 技術(shù)型 technical type 現(xiàn)場(chǎng)型 gemba typeFormalWin QITConsultantsFacilitatorLtdTraining選擇隊(duì)員禁忌don’t in member selection換將不換兵change the captain but not the solders能者多 (癆 )the capable does everything個(gè)人英雄 individualism拉雜成軍 untrained排斥異己 play circle game強(qiáng)行拉扶 unwillingness選定課題要點(diǎn) 5M 選題法project selection 5M methodFormalWin QITConsultantsFacilitatorLtdTraining管理型 — 主要為管理層的專(zhuān)業(yè)改善management type management performance improvement課題內(nèi)容涉及管理決策，應(yīng)以中層以上管理人員，高層參與度比例較大involve management decision, senior management must participate參與人員應(yīng)以活躍型及主動(dòng)型members are more active加入明日之星的管理人員，對(duì)其信心增加起積極作用involve management stars are motivating涉及資源較多時(shí) ,應(yīng)考慮加入財(cái)務(wù)人員，以計(jì)算效益may need more resources, finance people could be a member課題類(lèi)型與人員選定project type and member selectionFormalWin QITConsultantsFacilitatorLtdTraining課題類(lèi)型與人員選定project type and member selection現(xiàn)場(chǎng)型 — 以現(xiàn)場(chǎng)流程改善為主Gemba type aiming at gemba processes改善活動(dòng)明確，以前線作業(yè)人員為主力，輔以技術(shù)及支援人員definate, frontline, supported by technical and admin. staff成員中加入具潛質(zhì)員工，利用改善活動(dòng)作進(jìn)階培訓(xùn)members include potential operators for promotion由於前線人員多屬配合型，