【正文】 s and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement. Audits, customer feedback and review of the quality management system can also be used to identify opportunities. Improvement is a continual activity. ISO9000:2023 FormalWin如品質(zhì)問題非由品管部門獨(dú)自負(fù)責(zé)。FacilitatorFacilitator QITFacilitatorTraining持續(xù)改進(jìn)的對象Continual improvement Objects MAN 人員 MACHINE 設(shè)備 MATERIAL 物料 METHOD 方法 ENVIRONMENT 環(huán)境 FormalWinimproving行動Action計(jì)劃Plan執(zhí)行Do檢討CheckConsultantsLtd QITFacilitatorTraining特性要因圖causeandeffect diagramFormalWin於是將所得大小與擁有所得之關(guān)係以一方程式表示，稱為「柏拉法則」。 QITDetect any false data測知分配形態(tài)。ConsultantsLtd QITFacilitatorTraining需時(shí)適中 Moderate Duration 時(shí)間與組員是否配合 members matching the timing ?過長時(shí)間影響士氣too long may affect morale有否足夠時(shí)間完成adequate time to plete the work?考慮進(jìn)行時(shí)與日常工作的配合consider effects to daily operationFormalWinConsultantsLtd QITFacilitatorTraining促進(jìn)員的積極心態(tài)facilitator’s attitude促進(jìn)員不是旁觀者 ,是局中人facilitator is not an observer, he is an insider促進(jìn)員不單只促進(jìn)小組工作 ,包括自己he facilitate the team and himself每個(gè)專案均是知識甘泉 ,是學(xué)習(xí)機(jī)會a project is a fountain of knowledge, an opportunity to learn解決困難 ,增強(qiáng)自信 a solve of problem, an increase of confidence 教學(xué)相長 ,相互培訓(xùn) coach to learn, learn to coach FormalWinConsultants QITLtdConsultantsTraining總結(jié)課題 summarize the subject目標(biāo)與實(shí)績差異 target and performance gap每階段的對策運(yùn)用與結(jié)果的比較parison of results with staged measures 運(yùn)行時(shí)相關(guān)的資料importance of information during implementation用量化計(jì)算有形成績 ,如付財(cái)務(wù)資料更佳quantity results, even better if related to financial figuresFormalWinFacilitator QITLtdConsultantsTraining改善型corrective type 錯(cuò)誤中的改善 after a mistake 舉一反三的改善 learn from the lesson 警報(bào)式改善 pre warning 災(zāi)難式改善 recover from disasterFormalWinFacilitator QITLtdTraining直方圖功能what a histram can do 測知製程能力，作為製程改善依據(jù)。Training柏拉圖的原理the pareto principle從圖中可看出那一項(xiàng)目有問題，其影響程度如何，以判斷問題的癥結(jié)點(diǎn)，並針對問題點(diǎn)採取改善措施，故又稱「 ABC圖」 (依價(jià)值的大小而付出不同的努力 )。LtdConsultantsTraining層別法 判斷混合數(shù)據(jù)有否層級的工具stratter diagram – a tool to judge if mixed data exist strater直方圖 群組的分佈狀況判斷工具h(yuǎn)istogram – a tool to judge data group scatter控制圖 判斷實(shí)時(shí)製程波動的工具control diagram – a tool to indicate realtime fluctuationQC 七工具 (簡介 )7tools (Briefing)FormalWinFacilitator QITLtd持續(xù)改進(jìn)持續(xù)改進(jìn)managementConsultantsTraining品質(zhì)改進(jìn)的層面quality improvement interface中層的品質(zhì)改進(jìn)問題middle management quality improvement projects方針目標(biāo)的落實(shí)、策略上制定及指導(dǎo)和組織改進(jìn)的進(jìn)行充分發(fā)揮資源整體的效用quality policy and objectives planning, implementation preparation and instruction, overall effective deployment of resourcesFormalWinIs a series of activities in pursue of higher process efficiency and efficiencyImprovement is improve the existing instructions or standardsFormalWinTraining改善觀念I(lǐng)mprove attitude改善與管理 Kaizen and management過程與結(jié)果 process and result遵循 PDCA循環(huán) / SDCA循環(huán) follow PDCA/SDCA品質(zhì)第一 Quality first用數(shù)據(jù)說話 talk with figures下一制程就是顧客 the next process is customerFormalWinLtdLtd QIT QITConsultantsConsultantsFormalWinConsultantsLtdcycle QITFacilitatorTrainingQC 七工具 7tools特性characteristics簡單易用 (管制圖除外 )simple(except control chart) 特別合用於現(xiàn)場改善very suitable for gemba kaizen主要用於處理數(shù)值資料 (魚骨圖除外 )mainly used in handling numerical data(except fishbone)FormalWinConsultantsLtd QITIdentify problem items from the diagram, judge its impacts, and take corrective actions, this is also called ‘ABC diagram’ (value and attention in proportion)FormalWinPredict process capability, a basis for process improvement計(jì)算產(chǎn)品不良率。 QITFacilitatorTraining課題內(nèi)容分類project classification by content 管理型 management type 服務(wù)型 service type 技術(shù)型 technical type 現(xiàn)場型 gemba typeFormalWinConsultantsLtd QITFacilitatorTraining團(tuán)隊(duì)守則team rules報(bào)告精而簡simple and short reports到會必守時(shí)be punctual困難即提出 raise the problem pointsFormalWinConsultantsLtd QITFacilitatorTraining思維沖擊法 brainstorming原為精神學(xué)名詞 a psychological term先定討論題目 define topic天馬行空 , 不拘一格 vigorous, unconstrained即時(shí)溝通 instant dialogue不可取笑及批評 no mocking立時(shí)記錄每一點(diǎn) record everything過後再處理手上資料 sort out latterFormalWinFacilitator QITLtdConsultantsTraining專案計(jì)劃書注意事項(xiàng)p