【正文】 d測知有沒有假數(shù)據(jù)。Define limits與規(guī)格或標準值比較。Training課題類型與人員選定project type and member selection現(xiàn)場型 — 以現(xiàn)場流程改善為主Gemba type aiming at gemba processes改善活動明確，以前線作業(yè)人員為主力，輔以技術(shù)及支援人員definate, frontline, supported by technical and admin. staff成員中加入具潛質(zhì)員工，利用改善活動作進階培訓(xùn)members include potential operators for promotion由於前線人員多屬配合型，故應(yīng)加入主動型員工以配合active members are needed to work with reactive members對於前線人員為主時，應(yīng)配以中層人員，避免太多高層人員做成壓力facilitated by supervisory staff to avoid too much pressure from aboveFormalWin QITConsultantsFacilitatorLtdTraining積極型improvement type 精益求精 even better 預(yù)防勝於治療 preventive measures 洞悉先機 predicting 自我增值 addvalue 鋪橋搭路 paththewayFormalWin QITConsultantsFacilitatorLtdTraining專案計劃書注意事項project casefile notes開支預(yù)算expenses人員工時 預(yù)計會議及整理資料工時workhours meetings and materials handling 設(shè)備費 增加或租借費用equipment fee buy or rentFormalWin QITConsultantsFacilitatorLtdTraining評價方法 evaluation methods 顧客評價法customer evaluation專家評價法expert evaluation產(chǎn)品性能評價法product feature evaluation過程效率評價法process evaluation質(zhì)量成本及增值評價法quality cost and addedvalue evaluationFormalWin QITConsultantsFacilitatorLtdTraining思維沖擊法 brainstorming原為精神學(xué)名詞 a psychological term先定討論題目 define topic天馬行空 , 不拘一格 vigorous, unconstrained即時溝通 instant dialogue不可取笑及批評 no mocking立時記錄每一點 record everything過後再處理手上資料 sort out latterFormalWin QITFacilitatorConsultants QITTraining提高員工士氣 enhance morale一時之苦 , 免日後之憂work hard now, no worry later 參加課題 ,肯定能力participate, recognize ability 顯示實力為成功鋪路show capability, path the way to success 寓實踐於學(xué)習(xí) ,加強知識 ,非金錢所替代practise to learn, strengthen knowledge, more then money 跨部門合作 , 增強工作上協(xié)調(diào)能力 crossfunctional, improve coordinationFormalWinLtdFacilitatorConsultants QITTraining團隊守則team rules報告精而簡simple and short reports到會必守時be punctual困難即提出 raise the problem pointsFormalWinLtdFacilitatorConsultants QITTraining公司賞識 Management Appreciation 與公司的方針是否配合is it consistent with pany policy對公司有否實際利益is there real benefits to pany 與公司近期或遠期發(fā)展的配合is it consistent with short and long term development有否與公司文化沖突any conflict with pany culture擬定期劃書一切由成本開始prepare the project plan everything starts with costsFormalWinLtdFacilitatorConsultants QITTraining課題內(nèi)容分類project classification by content 管理型 management type 服務(wù)型 service type 技術(shù)型 technical type 現(xiàn)場型 gemba typeFormalWinLtdFacilitatorConsultants QITFacilitatorPredict process capability, a basis for process improvement計算產(chǎn)品不良率。 QITIdentify problem items from the diagram, judge its impacts, and take corrective actions, this is also called ‘ABC diagram’ (value and attention in proportion)FormalWinFacilitator QITTraining要因圖特性causeandeffect characteristics以現(xiàn)象第一線所發(fā)生問題作考慮consider what is happening onsite是一種教育經(jīng)驗an educational experience是討論問題的捷徑a fast track for problem discussionFormalWinLtdFacilitatorConsultants QITTrainingQC 七工具 7tools特性characteristics簡單易用 (管制圖除外 )simple(except control chart) 特別合用於現(xiàn)場改善very suitable for gemba kaizen主要用於處理數(shù)值資料 (魚骨圖除外 )mainly used in handling numerical data(except fishbone)FormalWinLtdFacilitatorConsultants QITcycleTraining3M 與 3K3M and 3KMUDA 無馱 (浪費 )MURA 無穩(wěn) (不規(guī)則 )MURI 無理 (過勞性 )Gemba kaizen checkpoints改善現(xiàn)場的查核點FormalWinLtdFacilitatorConsultants QITFormalWinFacilitatorConsultantsFacilitatorConsultantsFacilitator QITTrainingTTeam 團隊二人或以上 never alone方向一致 unified goals共同目標 unified objectives 資源共享 share resources 榮辱與共 share pride各司其職 division of work各盡其責(zé)FormalWin QITQIT Facilitator TrainingQIT 促進員培訓(xùn)QIT ImprovementQIT 與改善FormalWinLtdFacilitatorLtd QITTraining改善觀念I(lǐng)mprove attitude改善與管理 Kaizen and management過程與結(jié)果 process and result遵循 PDCA循環(huán) / SDCA循環(huán) follow PDCA/SDCA品質(zhì)第一 Quality first用數(shù)據(jù)說話 talk with figures下一制程就是顧客 the next process is customerFormalWin QITImprovement is improve the existing instructions or standardsFormalWin QITIs a series of activities in pursue of higher process efficiency and efficiencyLtdTraining品質(zhì)改進的層面quality improvement interface中層的品質(zhì)改進問題middle management quality improvement projects方針目標的落實、策略上制定及指導(dǎo)和組織改進的進行充分發(fā)揮資源整體的效用quality policy and objectives planning, implementation preparation and