【正文】 d測(cè)知有沒(méi)有假數(shù)據(jù)。Define limits與規(guī)格或標(biāo)準(zhǔn)值比較。Training課題類型與人員選定project type and member selection現(xiàn)場(chǎng)型 — 以現(xiàn)場(chǎng)流程改善為主Gemba type aiming at gemba processes改善活動(dòng)明確，以前線作業(yè)人員為主力，輔以技術(shù)及支援人員definate, frontline, supported by technical and admin. staff成員中加入具潛質(zhì)員工，利用改善活動(dòng)作進(jìn)階培訓(xùn)members include potential operators for promotion由於前線人員多屬配合型，故應(yīng)加入主動(dòng)型員工以配合active members are needed to work with reactive members對(duì)於前線人員為主時(shí)，應(yīng)配以中層人員，避免太多高層人員做成壓力facilitated by supervisory staff to avoid too much pressure from aboveFormalWin QITConsultantsFacilitatorLtdTraining積極型improvement type 精益求精 even better 預(yù)防勝於治療 preventive measures 洞悉先機(jī) predicting 自我增值 addvalue 鋪橋搭路 paththewayFormalWin QITConsultantsFacilitatorLtdTraining專案計(jì)劃書(shū)注意事項(xiàng)project casefile notes開(kāi)支預(yù)算expenses人員工時(shí) 預(yù)計(jì)會(huì)議及整理資料工時(shí)workhours meetings and materials handling 設(shè)備費(fèi) 增加或租借費(fèi)用equipment fee buy or rentFormalWin QITConsultantsFacilitatorLtdTraining評(píng)價(jià)方法 evaluation methods 顧客評(píng)價(jià)法customer evaluation專家評(píng)價(jià)法expert evaluation產(chǎn)品性能評(píng)價(jià)法product feature evaluation過(guò)程效率評(píng)價(jià)法process evaluation質(zhì)量成本及增值評(píng)價(jià)法quality cost and addedvalue evaluationFormalWin QITConsultantsFacilitatorLtdTraining思維沖擊法 brainstorming原為精神學(xué)名詞 a psychological term先定討論題目 define topic天馬行空 , 不拘一格 vigorous, unconstrained即時(shí)溝通 instant dialogue不可取笑及批評(píng) no mocking立時(shí)記錄每一點(diǎn) record everything過(guò)後再處理手上資料 sort out latterFormalWin QITFacilitatorConsultants QITTraining提高員工士氣 enhance morale一時(shí)之苦 , 免日後之憂work hard now, no worry later 參加課題 ,肯定能力participate, recognize ability 顯示實(shí)力為成功鋪路show capability, path the way to success 寓實(shí)踐於學(xué)習(xí) ,加強(qiáng)知識(shí) ,非金錢(qián)所替代practise to learn, strengthen knowledge, more then money 跨部門(mén)合作 , 增強(qiáng)工作上協(xié)調(diào)能力 crossfunctional, improve coordinationFormalWinLtdFacilitatorConsultants QITTraining團(tuán)隊(duì)守則team rules報(bào)告精而簡(jiǎn)simple and short reports到會(huì)必守時(shí)be punctual困難即提出 raise the problem pointsFormalWinLtdFacilitatorConsultants QITTraining公司賞識(shí) Management Appreciation 與公司的方針是否配合is it consistent with pany policy對(duì)公司有否實(shí)際利益is there real benefits to pany 與公司近期或遠(yuǎn)期發(fā)展的配合is it consistent with short and long term development有否與公司文化沖突any conflict with pany culture擬定期劃書(shū)一切由成本開(kāi)始prepare the project plan everything starts with costsFormalWinLtdFacilitatorConsultants QITTraining課題內(nèi)容分類project classification by content 管理型 management type 服務(wù)型 service type 技術(shù)型 technical type 現(xiàn)場(chǎng)型 gemba typeFormalWinLtdFacilitatorConsultants QITFacilitatorPredict process capability, a basis for process improvement計(jì)算產(chǎn)品不良率。 QITIdentify problem items from the diagram, judge its impacts, and take corrective actions, this is also called ‘ABC diagram’ (value and attention in proportion)FormalWinFacilitator QITTraining要因圖特性causeandeffect characteristics以現(xiàn)象第一線所發(fā)生問(wèn)題作考慮consider what is happening onsite是一種教育經(jīng)驗(yàn)an educational experience是討論問(wèn)題的捷徑a fast track for problem discussionFormalWinLtdFacilitatorConsultants QITTrainingQC 七工具 7tools特性characteristics簡(jiǎn)單易用 (管制圖除外 )simple(except control chart) 特別合用於現(xiàn)場(chǎng)改善very suitable for gemba kaizen主要用於處理數(shù)值資料 (魚(yú)骨圖除外 )mainly used in handling numerical data(except fishbone)FormalWinLtdFacilitatorConsultants QITcycleTraining3M 與 3K3M and 3KMUDA 無(wú)馱 (浪費(fèi) )MURA 無(wú)穩(wěn) (不規(guī)則 )MURI 無(wú)理 (過(guò)勞性 )Gemba kaizen checkpoints改善現(xiàn)場(chǎng)的查核點(diǎn)FormalWinLtdFacilitatorConsultants QITFormalWinFacilitatorConsultantsFacilitatorConsultantsFacilitator QITTrainingTTeam 團(tuán)隊(duì)二人或以上 never alone方向一致 unified goals共同目標(biāo) unified objectives 資源共享 share resources 榮辱與共 share pride各司其職 division of work各盡其責(zé)FormalWin QITQIT Facilitator TrainingQIT 促進(jìn)員培訓(xùn)QIT ImprovementQIT 與改善FormalWinLtdFacilitatorLtd QITTraining改善觀念I(lǐng)mprove attitude改善與管理 Kaizen and management過(guò)程與結(jié)果 process and result遵循 PDCA循環(huán) / SDCA循環(huán) follow PDCA/SDCA品質(zhì)第一 Quality first用數(shù)據(jù)說(shuō)話 talk with figures下一制程就是顧客 the next process is customerFormalWin QITImprovement is improve the existing instructions or standardsFormalWin QITIs a series of activities in pursue of higher process efficiency and efficiencyLtdTraining品質(zhì)改進(jìn)的層面quality improvement interface中層的品質(zhì)改進(jìn)問(wèn)題middle management quality improvement projects方針目標(biāo)的落實(shí)、策略上制定及指導(dǎo)和組織改進(jìn)的進(jìn)行充分發(fā)揮資源整體的效用quality policy and objectives planning, implementation preparation and