日化行業(yè)qit促進(jìn)員專(zhuān)業(yè)培訓(xùn)資料-預(yù)覽頁(yè)
【正文】 senior management 中階管理中階管理middle management督導(dǎo)人員督導(dǎo)人員supervisory staff作業(yè)人員作業(yè)人員operating level維持維持Maintenance創(chuàng)新創(chuàng)新Innovation 改進(jìn)改進(jìn)ImprovementFormalWinFacilitatorConsultantsTraining為何要持續(xù)改進(jìn) ?why continual improvement 顧客的需要在變化customer requirements are changing社會(huì)在進(jìn)步the society is progressing技術(shù)在發(fā)展technology is development競(jìng)爭(zhēng)對(duì)手不斷增強(qiáng)petition is increasingFormalWinFacilitator QITLtdConsultantsTraining改進(jìn)的目標(biāo)The objective of quality improvementQUALITY 提升品質(zhì)COSTING 降低成本DELIVERY 準(zhǔn)時(shí)交付SERVICE 優(yōu)質(zhì)服務(wù)MANAGEMENT 有效管理FormalWinFacilitator QITLtdConsultantsTraining3M 與 3K3M and 3KKIKEN 危險(xiǎn)KITANAI 髒污KITSUI 勞累mon faults are the reverse of ideal現(xiàn)場(chǎng)慣見(jiàn)現(xiàn)象，是理想現(xiàn)場(chǎng)的反面The Step Of QIT QIT 的步驟管理循環(huán)管理循環(huán) A 標(biāo)準(zhǔn)化標(biāo)準(zhǔn)化standardize穩(wěn)固成績(jī)穩(wěn)固成績(jī)ensure results遺留問(wèn)題遺留問(wèn)題next problem轉(zhuǎn)到下期轉(zhuǎn)到下期go to next stageFormalWinFacilitator QITLtdConsultantsTraining改善的原則principles of improvement預(yù)防原則the principle of prevention 品質(zhì)改進(jìn)應(yīng)致力經(jīng)常性尋找改進(jìn)機(jī)會(huì)，而不只是等待問(wèn)題暴露再去找機(jī)遇，預(yù)防及糾正措施是品質(zhì)改進(jìn)的關(guān)鍵問(wèn)題quality improvement is continual looking for opportunities to improve, not to wait until problems surfaced. Corrective and preventive actions are criticalFormalWinFacilitator QITLtdConsultantsTrainingQC 七工具 (簡(jiǎn)介 )7tools (Briefing)魚(yú)骨圖 現(xiàn)象分析及分類(lèi)工具fishbone diagram – a status analysis and categorization tool檢查表 收集及檢查工具check list – a collection and inspection toolFormalWinFacilitator QITLtdConsultantsTraining特性要因圖cause and effect diagram決定問(wèn)題 (激盪法 )define problem(brainstroming)起骨、分類(lèi)、大骨、中骨、小骨initial bone,classify, big bone, middle bone, small bone集中式思考，定出重點(diǎn)順序concentration, define sequenceFormalWinFacilitator QITLtdConsultantsTraining要因圖特性causeandeffect characteristics表現(xiàn)出分析水準(zhǔn)an indication of ability to analyze展現(xiàn)問(wèn)題的因果關(guān)係、工作層次indicate cause and effect of a problem, action levelsFormalWinFacilitatorConsultantsTraining柏拉圖的原理the pareto principle根據(jù)所收集數(shù)據(jù)按不良原因、不良狀況、不良發(fā)生位置等不同區(qū)分標(biāo)準(zhǔn)，以尋求佔(zhàn)最大比率的原因、狀況或位置的一種圖形。 QITConsultantsTraining「其他」項(xiàng)目在最末各柱位最好連合一起，寬度一致，以顏色別累計(jì)百分比統(tǒng)計(jì)目標(biāo)分類(lèi)最大值在左，順延向右標(biāo)題斜度漸減的折線(xiàn)柏拉圖的製作prepare a pareto diagramFormalWinFacilitator QITCalculate product defect調(diào)查是否混入兩個(gè)以上不同群體。ConsultantsTraining直方圖功能what a histogram can do藉以訂定規(guī)格界限。Compare before and after團(tuán)隊(duì)選定 人才梯隊(duì)準(zhǔn)備Team selection prepare the successionsFormalWinFacilitator QITLtdConsultantsTraining服務(wù)型 — 內(nèi)部或外部的協(xié)調(diào)的改善service type internal and external coordination以支援部門(mén)及前線(xiàn)人員為主，配合技術(shù)人員mainly admin. and frontline staff, supported by technical staff參與人員活躍性比例較重active members如涉及外部客戶(hù)，應(yīng)考慮高層參與if involve customers, senior participation is needed 經(jīng)驗(yàn)員工為主幹，輔以資深員工experienced staff and operators preferred課題類(lèi)型與人員選定project type and member selectionFormalWinFacilitator QITLtdConsultantsTraining 積極型 improvement type 改善型 corrective type課題性質(zhì)分類(lèi)project classification by natureFormalWinFacilitator QITLtdConsultantsTraining力之所及 Manageable 組員整體能力 overall ability of the team members 進(jìn)度可控制能力 progress control 對(duì)課題的熟悉程度 knowledge of the subject matter 資源的配合 resources availability 資料數(shù)據(jù)的可靠性 data reliabilityFormalWinFacilitator QITLtdConsultantsTrainingFormalWinFacilitator QITLtdConsultantsTraining主要問(wèn)題 — 最大影響因素major problem important impact大日程表中的小項(xiàng)目可能是輔助專(zhuān)案items in the master plan could be subprojects專(zhuān)案計(jì)劃書(shū)注意事項(xiàng)project casefile notes專(zhuān)案推行project implementationFormalWinFacilitator QITLtdConsultantsTraining檢討計(jì)劃review plans設(shè)定分階段檢討staged review每一階段中 ,為一小循環(huán)a mini cycle for each stage未達(dá)標(biāo) , 加改善行動(dòng)when target not achieved, add improvement activities如有潛在問(wèn)題并發(fā) ,同時(shí)處理handle at the same time , any potential problems如達(dá)標(biāo) , 將目標(biāo)再提高when target is achieved, may raise the target next timeFormalWinFacilitator QITLtdConsultantsTrainingQIT 的策略 strategy不要為專(zhuān)案而專(zhuān)案 not a project because of a project專(zhuān)案計(jì)劃注重實(shí)際project for practical needs專(zhuān)案時(shí)間一般三至五個(gè)月內(nèi)完成project duration 3 5 months應(yīng)量使用現(xiàn)有資源 ,不假外求make use of existing resources FormalWinFacilitator QITLtdConsultantsTraining思維沖擊法法 brainstorming品管圈的推行FormalWinFacilitator QITLtdConsultantsTraining謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH
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