【正文】 senior management 中階管理中階管理middle management督導人員督導人員supervisory staff作業(yè)人員作業(yè)人員operating level維持維持Maintenance創(chuàng)新創(chuàng)新Innovation 改進改進ImprovementFormalWinFacilitatorConsultantsTraining為何要持續(xù)改進 ?why continual improvement 顧客的需要在變化customer requirements are changing社會在進步the society is progressing技術在發(fā)展technology is development競爭對手不斷增強petition is increasingFormalWinFacilitator QITLtdConsultantsTraining改進的目標The objective of quality improvementQUALITY 提升品質COSTING 降低成本DELIVERY 準時交付SERVICE 優(yōu)質服務MANAGEMENT 有效管理FormalWinFacilitator QITLtdConsultantsTraining3M 與 3K3M and 3KKIKEN 危險KITANAI 髒污KITSUI 勞累mon faults are the reverse of ideal現(xiàn)場慣見現(xiàn)象，是理想現(xiàn)場的反面The Step Of QIT QIT 的步驟管理循環(huán)管理循環(huán) A 標準化標準化standardize穩(wěn)固成績穩(wěn)固成績ensure results遺留問題遺留問題next problem轉到下期轉到下期go to next stageFormalWinFacilitator QITLtdConsultantsTraining改善的原則principles of improvement預防原則the principle of prevention 品質改進應致力經常性尋找改進機會，而不只是等待問題暴露再去找機遇，預防及糾正措施是品質改進的關鍵問題quality improvement is continual looking for opportunities to improve, not to wait until problems surfaced. Corrective and preventive actions are criticalFormalWinFacilitator QITLtdConsultantsTrainingQC 七工具 (簡介 )7tools (Briefing)魚骨圖 現(xiàn)象分析及分類工具fishbone diagram – a status analysis and categorization tool檢查表 收集及檢查工具check list – a collection and inspection toolFormalWinFacilitator QITLtdConsultantsTraining特性要因圖cause and effect diagram決定問題 (激盪法 )define problem(brainstroming)起骨、分類、大骨、中骨、小骨initial bone,classify, big bone, middle bone, small bone集中式思考，定出重點順序concentration, define sequenceFormalWinFacilitator QITLtdConsultantsTraining要因圖特性causeandeffect characteristics表現(xiàn)出分析水準an indication of ability to analyze展現(xiàn)問題的因果關係、工作層次indicate cause and effect of a problem, action levelsFormalWinFacilitatorConsultantsTraining柏拉圖的原理the pareto principle根據(jù)所收集數(shù)據(jù)按不良原因、不良狀況、不良發(fā)生位置等不同區(qū)分標準，以尋求佔最大比率的原因、狀況或位置的一種圖形。 QITConsultantsTraining「其他」項目在最末各柱位最好連合一起，寬度一致，以顏色別累計百分比統(tǒng)計目標分類最大值在左，順延向右標題斜度漸減的折線柏拉圖的製作prepare a pareto diagramFormalWinFacilitator QITCalculate product defect調查是否混入兩個以上不同群體。ConsultantsTraining直方圖功能what a histogram can do藉以訂定規(guī)格界限。Compare before and after團隊選定 人才梯隊準備Team selection prepare the successionsFormalWinFacilitator QITLtdConsultantsTraining服務型 — 內部或外部的協(xié)調的改善service type internal and external coordination以支援部門及前線人員為主，配合技術人員mainly admin. and frontline staff, supported by technical staff參與人員活躍性比例較重active members如涉及外部客戶，應考慮高層參與if involve customers, senior participation is needed 經驗員工為主幹，輔以資深員工experienced staff and operators preferred課題類型與人員選定project type and member selectionFormalWinFacilitator QITLtdConsultantsTraining 積極型 improvement type 改善型 corrective type課題性質分類project classification by natureFormalWinFacilitator QITLtdConsultantsTraining力之所及　 Manageable 組員整體能力 overall ability of the team members 進度可控制能力 progress control 對課題的熟悉程度 knowledge of the subject matter 資源的配合 resources availability 資料數(shù)據(jù)的可靠性 data reliabilityFormalWinFacilitator QITLtdConsultantsTrainingFormalWinFacilitator QITLtdConsultantsTraining主要問題 — 最大影響因素major problem important impact大日程表中的小項目可能是輔助專案items in the master plan could be subprojects專案計劃書注意事項project casefile notes專案推行project implementationFormalWinFacilitator QITLtdConsultantsTraining檢討計劃review plans設定分階段檢討staged review每一階段中 ,為一小循環(huán)a mini cycle for each stage未達標 , 加改善行動when target not achieved, add improvement activities如有潛在問題并發(fā) ,同時處理handle at the same time , any potential problems如達標 , 將目標再提高when target is achieved, may raise the target next timeFormalWinFacilitator QITLtdConsultantsTrainingQIT 的策略 strategy不要為專案而專案 not a project because of a project專案計劃注重實際project for practical needs專案時間一般三至五個月內完成project duration 3 5 months應量使用現(xiàn)有資源 ,不假外求make use of existing resources FormalWinFacilitator QITLtdConsultantsTraining思維沖擊法法 brainstorming品管圈的推行FormalWinFacilitator QITLtdConsultantsTraining謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH