【正文】 QIT Facilitator TrainingQIT 促進(jìn)員培訓(xùn)QIT ImprovementQIT 與改善FormalWinConsultantsLtd QITFacilitatorTrainingQ—Quality 品質(zhì)什麼是品質(zhì) What is Quality顧客滿意的產(chǎn)品或服務(wù)Customer satisfied product or service什麼是顧客 who is customer接收產(chǎn)品 /服務(wù)的組織或人the person/anization who receives product/service優(yōu)質(zhì)的要求 requirements of excellent quality物超所值 superb valueFormalWinConsultantsLtd QITFacilitatorTrainingI –Improvement 改進(jìn)改進(jìn)是指為改善產(chǎn)品的特性和 (或 )提高用於生產(chǎn)和交付產(chǎn)品的過程的有效性和效率所開展的活動， …… 必要時(shí)，對結(jié)果進(jìn)行評審，以確進(jìn)一步的機(jī)會審核、顧客反饋和品質(zhì)管理體系評審也可用於識別這些機(jī)會改進(jìn)是一種持續(xù)的活動。Improvement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement. Audits, customer feedback and review of the quality management system can also be used to identify opportunities. Improvement is a continual activity. ISO9000:2023 FormalWinConsultantsLtd QITFacilitatorTrainingTTeam 團(tuán)隊(duì)二人或以上 never alone方向一致 unified goals共同目標(biāo) unified objectives 資源共享 share resources 榮辱與共 share pride各司其職 division of work各盡其責(zé)FormalWinConsultantsLtd QITFacilitatorTrainingQIT品質(zhì)改善小組 由個(gè)別部們或跨功能小組 ,對品質(zhì)作出長期或短期改善活動 ?functional or crossfunctional teams, longterm or shortterm quality improvement activities以小組形式活動，透過定期會議及其他活動act as a team, through periodic meetings or other activitiesFormalWinConsultantsLtd QITFacilitatorTraining跨功能 (部門 )管理 Crossfunctional(departmental)management改善工作重點(diǎn)是 TQM ，而達(dá)到目標(biāo)，必須跨越各功能性部門之間障礙。如品質(zhì)問題非由品管部門獨(dú)自負(fù)責(zé)。Focus at TQM, to achieve objectives, must cross functional barriers. Quality problems are not the responsibility of one department alone. FormalWinConsultantsLtd QITFacilitatorTraining跨功能 (部門 )管理 Crossfunctional(departmental)management 跨功能管理是指為達(dá)成 QCDMS跨越部門之間管理活動。Crossfunctional management means to achieve QCDMS across the departmentsFormalWinConsultantsLtd QITFacilitatorTraining改善觀念I(lǐng)mprove attitude改善與管理 Kaizen and management過程與結(jié)果 process and result遵循 PDCA循環(huán) / SDCA循環(huán) follow PDCA/SDCA品質(zhì)第一 Quality first用數(shù)據(jù)說話 talk with figures下一制程就是顧客 the next process is customerFormalWinConsultantsLtd QITFacilitatorTraining品質(zhì)改進(jìn)的定義Quality improvement defined品質(zhì)改進(jìn) quality improvement品質(zhì)管理中致力於提高有效性和效率的部份the part in quality management that deals with effectiveness and efficiency有效性 effectiveness完成所策劃的活動並達(dá)到所策劃的結(jié)果程度的度量a measure of achieving planned activities and get resultsISO:9000 FormalWinConsultantsLtd QITFacilitatorTraining品質(zhì)改進(jìn)的定義Quality improvement defined效率 efficiency所達(dá)到的結(jié)果與所用的資源之間的關(guān)係relationship between results achieved and resources usedISO:9000 品質(zhì)改進(jìn)的杠桿原理Quality improvement leverage theory 交付交付 deliver品質(zhì)問題 quality problem制造制造 production流程設(shè)計(jì)流程設(shè)計(jì) process design產(chǎn)品產(chǎn)品 /服務(wù)設(shè)計(jì)服務(wù)設(shè)計(jì)product/service design事後糾正事後糾正 corrective action客方客方customer組織組織anisation設(shè)計(jì)設(shè)計(jì)design過程控制過程控制process controlFormalWinConsultantsLtd QITFacilitatorTraining維持與改進(jìn)Maintenance and improvement維持是依照標(biāo)準(zhǔn)的作業(yè)程序來工作； maintenance is operate according to instructions改進(jìn)是以改進(jìn)現(xiàn)有標(biāo)準(zhǔn)為目標(biāo)的活動。Improvement is improve the existing instructions or standardsFormalWinConsultantsLtd QITFacilitatorTraining創(chuàng)新與改進(jìn)之分別Innovation and improvement 創(chuàng)新Innovation則是借助大筆資源投資於新技術(shù)或設(shè)備，而產(chǎn)生急劇變化的改進(jìn)Capital investment in technology and equipment, big changes take placeFormalWinConsultantsLtd QITFacilitatorTraining創(chuàng)新與改進(jìn)之分別Innovation and improvement 改進(jìn)Improvement是強(qiáng)調(diào)以員工的努力、士氣、溝通、訓(xùn)練、團(tuán)隊(duì)、參與及自律來達(dá)成目標(biāo)，由於持續(xù)不斷的努力，所產(chǎn)生的是小步伐改進(jìn)，而遂次累積而成Stress employee contribution, morale, munication, training, team work and selfdiscipline to achieve results. As the effort is continual, small steps can be accumulated.創(chuàng)新、改進(jìn)、維持、概念圖innovation, improvement, maintenance concept diagram（今井正明（今井正明 Gemba Kaizen著）著）高層管理高層管理senior management 中階管理中階管理middle management督導(dǎo)人員督導(dǎo)人員supervisory staff作業(yè)人員作業(yè)人員operating level維持維持Maintenance創(chuàng)新創(chuàng)新Innovation 改進(jìn)改進(jìn)ImprovementFormalWinConsultantsLtd QITFacilitatorTraining持續(xù)改進(jìn)持續(xù)改進(jìn)Continual Improvement 是一種以追求更高的過程效果和效率為是一種以追求更高的過程效果和效率為目標(biāo)的持續(xù)活動目標(biāo)的持續(xù)活動 。Is a series of activities in pursue of higher process efficiency and efficiencyFormalWinConsultantsLtd QITFacilitatorTraining為何要持續(xù)改進(jìn) ?why continual impr