【正文】 QITFacilitatorTraining解決團(tuán)隊(duì)沖突resolve team conflict 山頭主義 heroism 分工不均 uneven division of work 各持己見 stubborn 對(duì)人不對(duì)事 finger pointing 推卸責(zé)任 irresponsible 推波助瀾 instigationFormalWinConsultantsLtd QITFacilitatorTraining促進(jìn)員的積極心態(tài)facilitator’s attitude促進(jìn)員不是旁觀者 ,是局中人facilitator is not an observer, he is an insider促進(jìn)員不單只促進(jìn)小組工作 ,包括自己he facilitate the team and himself每個(gè)專案均是知識(shí)甘泉 ,是學(xué)習(xí)機(jī)會(huì)a project is a fountain of knowledge, an opportunity to learn解決困難 ,增強(qiáng)自信 a solve of problem, an increase of confidence 教學(xué)相長(zhǎng) ,相互培訓(xùn) coach to learn, learn to coach FormalWinConsultantsLtd QITFacilitatorTraining總結(jié)課題 summarize the subject目標(biāo)與實(shí)績(jī)差異 target and performance gap每階段的對(duì)策運(yùn)用與結(jié)果的比較parison of results with staged measures 運(yùn)行時(shí)相關(guān)的資料importance of information during implementation用量化計(jì)算有形成績(jī) ,如付財(cái)務(wù)資料更佳quantity results, even better if related to financial figuresFormalWinConsultantsLtd QITFacilitatorTraining團(tuán)隊(duì)守則team rules分工為合作division of work is for cooperation凡事必盡力 be serious意見付建議ment and suggest 數(shù)據(jù)須全真data must be realFormalWinConsultantsLtd QITFacilitatorTraining專案計(jì)劃書注意事項(xiàng)project casefile notes工具費(fèi)如夾具或工具tools feed fixters and jigs資財(cái)費(fèi) (雜項(xiàng) ) 如磁碟 , 影印費(fèi) ….. 等other fees diskettes, copying….FormalWinConsultantsLtd QITFacilitatorTraining需時(shí)適中 Moderate Duration 時(shí)間與組員是否配合 members matching the timing ?過長(zhǎng)時(shí)間影響士氣too long may affect morale有否足夠時(shí)間完成adequate time to plete the work?考慮進(jìn)行時(shí)與日常工作的配合consider effects to daily operationFormalWinConsultantsLtd QITFacilitatorTraining改善型corrective type 錯(cuò)誤中的改善 after a mistake 舉一反三的改善 learn from the lesson 警報(bào)式改善 pre warning 災(zāi)難式改善 recover from disasterFormalWinConsultantsLtd QITFacilitatorTraining選題Selection積極選題改進(jìn)效率，製程，質(zhì)量目標(biāo)improvement topics Improve efficiency, process, quality objectives改善選題 3M, 3K, 各式不良correction topics 3M, 3K any defects5M選題Manageable 力之所及Measurable 有數(shù)得計(jì)Moderate Duration 需時(shí)適中Management Appreciation 公司賞識(shí)Members’ Pride 圈以自豪FormalWinConsultantsLtd QITFacilitatorTraining攻關(guān)型 — 著重技術(shù)難度較大的改進(jìn)breakthrough type focus on technical problems以技術(shù)人員為主力，前線員工作數(shù)據(jù)提供，支援人員應(yīng)具相當(dāng)技術(shù)知識(shí) .lead by technical staff, frontline provide data, admin. provide information技術(shù)活動(dòng)進(jìn)度較慢及資源運(yùn)用難控制，高層的參與起一定積極作用may be slow, senior management involvement is motivate對(duì)攻關(guān)型課題，如資深員工較多時(shí)，當(dāng)收事倍工半之效 more experience staff participation is advantageous課題類型與人員選定project type and member selectionFormalWinConsultantsLtdCompare with standards or specifications研判所設(shè)界限是否恰當(dāng)。 QITDetect any false data測(cè)知分配形態(tài)。Training直方圖功能what a histram can do 測(cè)知製程能力，作為製程改善依據(jù)。ConsultantsLtd QITTraining柏拉圖的原理the pareto principle從圖中可看出那一項(xiàng)目有問題，其影響程度如何，以判斷問題的癥結(jié)點(diǎn)，並針對(duì)問題點(diǎn)採(cǎi)取改善措施，故又稱「 ABC圖」 (依價(jià)值的大小而付出不同的努力 )。Consultants QIT於是將所得大小與擁有所得之關(guān)係以一方程式表示，稱為「柏拉法則」。Ltd QITFacilitatorTraining特性要因圖causeandeffect diagramFormalWinConsultantsLtd QITFacilitatorTraining層別法 判斷混合數(shù)據(jù)有否層級(jí)的工具stratter diagram – a tool to judge if mixed data exist strater直方圖 群組的分佈狀況判斷工具h(yuǎn)istogram – a tool to judge data group scatter控制圖 判斷實(shí)時(shí)製程波動(dòng)的工具control diagram – a tool to indicate realtime fluctuationQC 七工具 (簡(jiǎn)介 )7tools (Briefing)FormalWinConsultantsLtd QITFacilitatorTrainingQC 七工具 (計(jì)算及實(shí)踐 )7tools(calculate and implement)典型流程standard flowFormalWinConsultantsLtd QITFacilitatorTraining改善的原則principles of improvement管理突破原則the breakthrough principle:對(duì)舊的標(biāo)準(zhǔn)水平作出衡量，從而追求較 高的品質(zhì)水平要求measure the existing standard level, pursue higher standard level?FormalWinConsultantsLtdD執(zhí)行計(jì)劃、實(shí)施措施執(zhí)行計(jì)劃、實(shí)施措施implement行動(dòng)Action計(jì)劃Plan執(zhí)行Do檢討CheckDEMING CYCLE 戴明循環(huán)圖戴明循環(huán)圖improving持續(xù)改進(jìn)持續(xù)改進(jìn)management QITFacilitatorTraining持續(xù)改進(jìn)的對(duì)象Continual improvement Objects MAN 人員 MACHINE 設(shè)備 MATERIAL 物料 METHOD 方法 ENVIRONMENT 環(huán)境 FormalWinConsultantsLtd QITFacilitatorTraining品質(zhì)改進(jìn)的層面quality improvement interface中層的品質(zhì)改進(jìn)問題middle management quality improvement projects方針目標(biāo)的落實(shí)、策略上制定及指導(dǎo)和組織改進(jìn)的進(jìn)行充分發(fā)揮資源整體的效用quality policy and objectives planning, implementation preparation and instruction, overall effective deployment of resourcesFormalWinConsultantsLtd QITIs a series of activities in pursue of higher process efficiency and efficiencyLtd QITFacilitatorImprovement is improve