【正文】 the existing instructions or standardsFormalWinLtd QITFacilitatorTraining改善觀念I(lǐng)mprove attitude改善與管理 Kaizen and management過程與結(jié)果 process and result遵循 PDCA循環(huán) / SDCA循環(huán) follow PDCA/SDCA品質(zhì)第一 Quality first用數(shù)據(jù)說話 talk with figures下一制程就是顧客 the next process is customerFormalWinConsultants QIT如品質(zhì)問題非由品管部門獨(dú)自負(fù)責(zé)。Ltd QITFacilitatorImprovement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement. Audits, customer feedback and review of the quality management system can also be used to identify opportunities. Improvement is a continual activity. ISO9000:2023 FormalWinLtd QITQIT Facilitator TrainingQIT 促進(jìn)員培訓(xùn)QIT ImprovementQIT 與改善FormalWinFacilitator QITConsultantsTrainingTTeam 團(tuán)隊(duì)二人或以上 never alone方向一致 unified goals共同目標(biāo) unified objectives 資源共享 share resources 榮辱與共 share pride各司其職 division of work各盡其責(zé)FormalWinFacilitator QITFocus at TQM, to achieve objectives, must cross functional barriers. Quality problems are not the responsibility of one department alone. FormalWinFacilitatorLtdConsultantsTraining品質(zhì)改進(jìn)的定義Quality improvement defined品質(zhì)改進(jìn) quality improvement品質(zhì)管理中致力於提高有效性和效率的部份the part in quality management that deals with effectiveness and efficiency有效性 effectiveness完成所策劃的活動(dòng)並達(dá)到所策劃的結(jié)果程度的度量a measure of achieving planned activities and get resultsISO:9000 FormalWinFacilitator QITConsultantsTraining創(chuàng)新與改進(jìn)之分別Innovation and improvement 創(chuàng)新Innovation則是借助大筆資源投資於新技術(shù)或設(shè)備，而產(chǎn)生急劇變化的改進(jìn)Capital investment in technology and equipment, big changes take placeFormalWinFacilitator QITFormalWinFacilitator QITLtdConsultantsTraining品質(zhì)改進(jìn)的層面quality improvement interface基層的品質(zhì)改進(jìn)問題front level quality improvement projects操作層的改進(jìn)，重點(diǎn)是提高過程實(shí)現(xiàn)的產(chǎn)品及日常工作品質(zhì)shopfloor level improvements, focus at process improvement and daily quality work FormalWinFacilitator QITLtdConsultantsTraining3M 與 3K3M and 3KMUDA 無馱 (浪費(fèi) )MURA 無穩(wěn) (不規(guī)則 )MURI 無理 (過勞性 )Gemba kaizen checkpoints改善現(xiàn)場的查核點(diǎn)FormalWinFacilitatorcycleC 檢查工作、檢查工作、調(diào)查效果調(diào)查效果check, inspect QITLtdConsultantsTraining改善的原則principles of improvement過程原則process principle品質(zhì)改進(jìn)可以是全過程或某一過程的改進(jìn)，目的在追求更高過程效益及效率quality improvement can be whole series of processes or any one process. Aiming at higher efficiency and effectiveness FormalWinFacilitator QITLtdConsultantsTrainingQC 七工具 7tools特性characteristics簡單易用 (管制圖除外 )simple(except control chart) 特別合用於現(xiàn)場改善very suitable for gemba kaizen主要用於處理數(shù)值資料 (魚骨圖除外 )mainly used in handling numerical data(except fishbone)FormalWinFacilitator QITLtdConsultantsTraining特性要因圖cause and effect diagram又稱魚骨圖因連結(jié)結(jié)果與原因及效果，狀似魚骨(fishbone) showing the relationship between the cause and its effects石川馨教授創(chuàng)於 1952 年FormalWinFacilitator QITLtdConsultantsTraining要因圖特性causeandeffect characteristics以現(xiàn)象第一線所發(fā)生問題作考慮consider what is happening onsite是一種教育經(jīng)驗(yàn)an educational experience是討論問題的捷徑a fast track for problem discussionFormalWinFacilitator QIT When analyse social economic structure, discovered that national wealth are in the hands of a few. He devised a method to calculate wealth and owners of the is the so called ‘pareto principle’FormalWinFacilitatorLtdIdentify problem items from the diagram, judge its impacts, and take corrective actions, this is also called ‘ABC diagram’ (value and attention in proportion)FormalWinFacilitator QITLtdPredict process capability, a basis for process improvement計(jì)算產(chǎn)品不良率。 Detect distribution shapeFormalWinFacilitatorJudge the appropriateness of limitation改善前及後之比較。 QITLtdConsultantsTraining管理型 — 主要為管理層的專業(yè)改善management type management performance improvement課題內(nèi)容涉及管理決策，應(yīng)以中層以上管理人員，高層參與度比例較大involve management decision, senior management must participate參與人員應(yīng)以活躍型及主動(dòng)型members are more active加入明日之星的管理人員，對其信心增加起積極作用involve management stars are motivating涉及資源較多時(shí) ,應(yīng)考慮加入財(cái)務(wù)人員，以計(jì)算效益may need more resources, finance people could be a member課題類型與人員選定project type and member selectionFormalWinFacilitator QITLtdConsultantsTraining課題內(nèi)