operationsandvaluechainmanagement19(參考版)
2025-01-22 08:51本頁面
【正文】 2023 Prentice Hall, Inc. All rights reserved. * 演講完畢，謝謝觀看！ 。 2023 Prentice Hall, Inc. All rights reserved. * Current Issues… (cont’d) ? Quality ?The ability of a product or service to reliably do what it’s supposed to do and to satisfy customer expectations. ? How is Quality Achieved ?Planning for quality ?Organizing and leading for quality ?Controlling for quality ? Quality Goals ?ISO900 certification and Six Sigma standards 13 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Value Chain Management (cont’d) ? Obstacles to Value Chain Management (cont’d) ?People ?Lacking mitment to do whatever it takes ?Refusing to be flexible in meeting the demands of a changing situation ?Not being motivated to perform at a high level ?Lack of trained managers to lead value chain initiatives 11 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Value Chain Management (cont’d) ? Requirements for Value Chain Management ?A new business model incorporating: ?Coordination and collaboration ?Investment in information technology ?Changes in anizational processes ?Committed leadership ?Flexible jobs and adaptable, capable employees ?A supportive anizational culture and attitudes 9 Copyright
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