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ntegration of production facilities with business systems to to control costs ?Predictive maintenance, remote diagnostics, and utility cost savings ? Quality ?The ability of ? Mass Customization 12 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Current Issues… (cont’d) ? Quality ?The ability of a product or service to reliably do what it’s supposed to do and to satisfy customer expectations. ? How is Quality Achieved ?Planning for quality ?Organizing and leading for quality ?Controlling for quality ? Quality Goals ?ISO900 certification and Six Sigma standards 13 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Current Issues… (cont’d) ? Mass Customization ?A designtoorder concept that provides consumers with a product when, where, and how they want it. ?Makes heavy use of technology in developing flexible manufacturing techniques and engaging in continual dialogue with customers. ? Benefits of Mass Customization ?Creates an important relationship between the firm and the customer in providing loyaltybuilding value to the customer and in garnering valuable market information for the firm. 14 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * 演講完畢,謝謝觀看!