operationsandvaluechainmanagement19-文庫(kù)吧資料
2025-01-24 08:51本頁(yè)面
【正文】 169。 2023 Prentice Hall, Inc. All rights reserved. * Value and the Value Chain ? Value ?The performance characteristics, features and attributes, and any other aspects of goods and services for which customers are willing to give up resources (., spend money). ? The Value Chain ?The entire series of anizational work activities that add value at each step beginning with the processing of raw materials and ending with the finished product in the hands of end users 7 Copyright 169。 2023 Prentice Hall, Inc. All rights reserved. * Manufacturing and Services ? Manufacturing Organizations ?Use operations management in the transformation process of turning raw materials into physical goods. ? Service Organizations ?Use operations management in creating nonphysical outputs in the form of services (the activities of employees interacting with customers). 5 Copyright 169。Explain the obstacles to value chain management. Current Issues in Operations Management ? Discuss technology’s role in manufacturing. ? Tell some of the various quality dimensions. ? Explain ISO9000 and Six Sigma. ? Describe mass customization and how operations management contributes to it. 3 Copyright 169。 2023 Prentice Hall, Inc. All rights reserve
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