【正文】 a master console at the front desk stores code sequences for each door.MINI – SUITEA single room with a bed and a sitting area. The sleeping area may be in a bedroom separate from the parlor or living room. Also called a junior suite.MISSION STATEMENTA document that states the unique purpose that sets a hotel apart from other hotels. A mission statement expresses the underlying philosophy that gibes meaning and direction to the hotel’s actions , and address the interests of guests, management, and employees.MODIFIED AMERICAN PLAN ( MAP )A billing arrangement under which the daily rate includes charges for the guestroom and two meals – typically breakfast and dinner. Also called semi – pension. See also American Plan, European Plan.MOTELA lodging facility that caters primarily to guests arriving by automobile.MOTIVATIONStimulating a person’s interest in a particular job, project, or subject so that the individual is challenged to be continually attentive, observant, concerned, and mitted.MULTIPLE OCCUPANCY RATIOMeasurement used to forecast food and beverage revenue, to indicate clean linen requirements, and to analyze daily revenue rate. Derived from multiple occupancy percentage or by determining the average number of guests per rooms sold. Also called Double Occupancy Ratio.MULTIPLE OCCUPANCY STATISTICSOccupancy ratios, indicating either a multiple occupancy percentage or the average number of guests per room sold. Used to forecast food and beverage ratios, indicate clean linen requirements, and analyze average daily room rates.NIGHT AUDIT Page 17 of 32Rooms Division OperationsA daily parison of guest accounts ( and non – guest account having activity ) with revenue center transaction information . A night audit, so called because it is usually performed at night, helps guarantee accuracy in front office accounting.NIGHT AUDITORAn employee who checks the accuracy of front office accounting records and piles a daily summary of hotel financial data as part of the night audit. In many hotels, the night auditor is actually an employee of the accounting division.NIGHT SHIFT A hotel work –shift, generally 11:00 .to 7:00 .NO – POST SHIFTA term used to indicate a guest who is not allowed to charge purchases to his or her room account.NO – SHOWA guest who made a room reservation but did nor register or cancel.NON – AFFILIATE RESERVATION NETWORKA central reservation system which connects independent (non – chain) properties.NON – AUTOMATEDA system of front office record – keeping characterized by the exclusive use of hand written forms. The elements of non – automated systems have determined the structure of many front office processes in even the most advanced automated facilities.NON – GUEST ACCOUNTAn account created to track the financial transactions of a local business or agency with charge privileges at the hotel, a group sponsoring a meeting at the hotel, or a former guest whose account was not settled at the time of departure.NON – GUEST FOLIOA folio used to chart transactions on an account assigned to a local business or agency with hotel charge purchase privileges, a group sponsoring a meeting at the hotel, or a former guest with an outstanding account balance.NON – GUEST LEDGERSee City ledger.OBJECTIVEA measurable end that an organization must achieve in order to effectively carry out its mission.ORCUPANCY PERCENTAGE Page 18 of 32Rooms Division OperationsAn occupancy ratio that indicates the proportion of rooms sold to rooms available for sale during a specific period of time.OCCUPANCY RATIOA measurement of the success of the hotel in selling rooms. Typical occupancy ratios include average daily rate, average rate per guest, multiple occupancy statistics, an