酒店房務(wù)部全套術(shù)語(yǔ)(英文-2)-預(yù)覽頁(yè)
【正文】 UA reservations office that coordinates room requirements at several hotels for large conventions.HOUSE USE A room status term indicating that the room is being used by someone on the hotel staff at no charge.HOTELA general term used to describe motels, motor hotels, inns, suite hotels, conference centers, and other operations providing lodging facilities, various services, and conveniences to the traveling public.HIGH BALANCE ACCOUNTAn account that has reached or exceeded a predetermined credit limit. High balance accounts are typically identified by the night auditor. Also called a high risk account.GUEST SERVICE REPRESRNTATIVESee Front Desk AgentGUEST HISTORY FILEA collection of guest history records, constructed from expired registration cards or created through sophisticate information about departing guests into a guest history database systems, that automatically direct information about departing guests into a guest history database.GUEST ACCOUNTA record of the financial transactions that occur between a guest and the hotel..GROUP BOOKING PACEThe rate at which group business is being booked.FULLY AUTOMATEDA puter –based system, of front office record –keeping that eliminates the eliminates the need for many hand written and machine –produced forms mon in non –and semi –auto –mated systems.FRONT OFFICE AUDITSee Night Audit FRONT OFFICE APPLICATIONS MODULESComputer software designed for specific front uses. Typical front office applications include reservations, rooms, amagement, guest account and general management modules.FULL HOUSEA condition in which every room in the hotel has been booked.GOVERNMENT RATEA special room rate available at some hotels for government employees.If it is not used, unless the reservation is properly canceled. Types of guaranteed reservations include pre – payment, credit card, advance deposit, travel agent, and corporate.GUEST FOLIOA form (paper or electronic) used to chart transactions on an account assigned to an individual person or guestroom.GUEST LEDGER REPORTA report that carries the current account balances of al registered guests, typically prepared as part of the night audit.HANDICAP ROOMA room with special features designed for handicapped guests.HORIZONThe future time frame for which a property accepts reservations.HOUSE LIMITA credit limit established by the hotel. Page 13 of 32Room Division OperationsA room’s statistic that indicates the point at which rooms are sold at the best rate for the type of guests acmodated by a property.INCENTIVE TRAVELSee statement of Ine. bank, theater, church, and store locations。INTERNAL CONTROLThe policies, procedures, and equipment used in a business to safeguard its assets and promote operational efficiency.JOB DESCRIPTIONA detailed list identifying all the key duties of a job as well as reporting relationships, additional responsibilities, working conditions, and any necessary equipment and materials.JUNIOR SUITESee MINI –SUITE.KING BED Page 15 of 32Room Division OperationsLEAST –COST ROUTINGA feature of an active call accounting system that directs calls over the least costly available line, regardless of carrier.LOCK –OUTA room status term indicating that the room has been locked so that the guest cannot reenter until he or she is cleared by a hotel official.MARKET SEGMENTATIONThe process of defining or identifying smaller, distinct groups or “segments “within larger markets –“corporate business travelers.” For instance, as a segment of “business 160
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