【文章內(nèi)容簡介】 ant’s strengths and weaknesses.JOB BERAKDOWNA form that details how the technical duties of a job should be performed.JOB DESCRIPTIONA detailed list identifying all the key duties of a job as well as reporting relationships, additional responsibilities, working conditions, and any necessary equipment and materials.JOB LISTA list identifying all the key duties of a job in the order of their importance.JOB SHARINGAn arrangement by which two or more part –time employees share the responsibilities of one full –time position.JOB SPECIFICATIIONA list of the personal qualities, skills and traits needed to successfully perform the tasks outlined by a job description.JOURNAL FORMAn account recording format in which each entry includes a description of the resulting account balance. Journal form is typically used for front office accounting documents.JUNIOR SUITESee MINI –SUITE.KEY RACKAn array of numbered partment used to store guestroom keys.KING A room with a king –size bed。 may be occupied by one or more people.KING BED Page 15 of 32Room Division OperationsA bed approximately 78 inches by 80 inches.LATE ARRIVAL A guest with a reservation who expects to arrive after the hotel’s designated cancellation hour and so notifies the hotel.LATE CHECK –OUT FEEA charge imposed by some hotels on guests who do not check out by the established check –out time.LEAST –COST ROUTINGA feature of an active call accounting system that directs calls over the least costly available line, regardless of carrier.LEDGERA grouping of accounts,LETTER OF CONFIRMATIONA letter sent to a guest to verify that a reservation has been made and that its specifications are accurate.LIMITED SERVICESee Economy/Limited ServiceLOCK –OUTA room status term indicating that the room has been locked so that the guest cannot reenter until he or she is cleared by a hotel official.LOG BOOK A journal in which important front office events and decisions are recorded for reference during subsequent shifts.MANAGEMENT CONTRACTAn agreement between the owner/developer of a property and professional hotel management pany. The owner/developer usually retains the financial and legal responsibility for the property, and the ,management pany receives an agreed –upon fee for operating the hotel.MARGINAL COST The variable or added cost of selling a product that is incurred only if the room is sold (Fixed costs are incurred whether the product is sold or not.)MARKET SEGMENTATIONThe process of defining or identifying smaller, distinct groups or “segments “within larger markets –“corporate business travelers.” For instance, as a segment of “business Page 16 of 32Room Division OperationsTravelers.”MASTER KEYA key which opens all guestroom doors which are not double – locked.MICRO – FITTED ELECTRONIC LOCKING SYSTEMAn electronic locking system in which each door has its own microprocessor containing a predetermined sequence of codes。 a master console at the front desk stores code sequences for each door.MINI – SUITEA single room with a bed and a sitting area. The sleeping area may be in a bedroom separate from the parlor or living room. Also called a junior suite.MISSION STATEMENTA document that states the unique purpose that sets a hotel apart from other hotels. A mission statement expresses the underlying philosophy that gibes meaning and direction to the hotel’s actions , and address the interests of guests, management, and employees.MODIFIED AMERICAN PLAN ( MAP )