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雅高酒店集團餐飲籌備手冊(參考版)

2024-10-27 14:49本頁面
  

【正文】 Beverage ACCOR hotels 18 ? Type and Level of the position ? Number of employees per position ? Opening Date ? Commencement of relative training programs ? Any special or extraordinary circumstances ? Preopening Budget constraints The recruitment schedule should be formulated in a grid pattern in accordance with the number of months in the Preopening period. Performance Standards The system is based on the establishment of specific standards of performance for each group of each Department within the Hotel. Non Production Groups: These positions do not vary with the volume of Business had by the Hotel, such positions as Department Heads, Assistants, other Supervisory and Clerical positions. Production Related Groups: This Group will be determined by established performance standards and as such reflect the projected volume of business, positions such as Floor Supervisors, Receptionists, Telephonists. Direct Production Groups: This Group defines positions which can directly fluctuate in accordance with the Highs and Lows of the Business volume and may include seasonal recruitment. The Performance standards for each of these Groups are measured as follows: Non Production Groups: The standard for this group is the result of a policy decision established for the Hotel based on its size, location and idiosyncrasies. Since the Position functions of this group are not controlled by established work standards it is important that each position be evaluated and reviewed on an annual basis to determine its actual requirement and contribution to the profitability of the Hotel. Position in this group are: Preopening manual for Food amp。 Beverage ACCOR hotels 17 others establish operating hours of outlets design menus start Famp。B import (customs) finalize menu items and prices finalize Famp。E obtain food availability survey manpower food suppliers pantry shops menus materials develop Famp。 Beverage ACCOR hotels 15 Operation a. establish orientation for GM at corporate office b. obtain copy of standard concessionaires c. verify the security guards provision by general contractor d. anize security for storerooms and administration office during construction e. verify insurance coverage by contractor for the site f. verify safety and caution signage throughout the site g. establish purchasing procedures h. establish receiving procedures i. establish reservation policy and procedures j. hotel opening ceremony meeting k. establish and break down of opening meeting l. obtain approval from corporate m. establish maintenance and service contracts such as: elevators TV and radio Window cleaning Cleaning for kitchen and public areas Gardening and plants Black top areas Pool maintenance Extermination Ice makers and refrigeration PC, heating, ventilation Telephone Investigate possible tenants for consideration in hotel such as: Airlines Barber Florist Kiosks Car rental Cable/telex Beauty shop Pharmacy Shoe shine stand Check room concessionaires Photographer Jewellery shop Vitrines for rent Taxi stand Record shop Art gallery Perfume shop Parking Tour agency Preopening manual for Food amp。 revenue report Product knowledge Pool Service General concept Pool area cleaning Furniture setup Preopening manual for Food amp。 cost control Buffet control Bill preparation amp。 Beverage ACCOR hotels 13 Banquet sales correspondence Banquet sales appointments Banquet sales planning Banquet sales reports Banquet sales meetings Cocktail amp。 stock rotation Personal hygiene Grooming amp。 toxin prevention Food poisoning Preopening manual for Food amp。B manager Health inspections Kitchen Concept statements Organization charts Satellite kitchen anization Food handling Food preparation Bacteria amp。E Reporting to work Uniforms Grooming and personal hygiene Vacations Annual performance appraisal Probation period appraisal Budgeting Financial forecast review Entertainment checks Lost checks Meal coupons Comp. Meal vouchers and bev. Coupons Cash handling Cost control report Profit amp。 entertainers Entertainment agreement Linen Flower ordering amp。 beverage inventory Famp。 beverage meeting Store requisition Food amp。B report Purchasing /versus budget Financial Engineering Sales Rooms department . Monthly design meeting with designer Post opening weekly defects meeting
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