【正文】 marketing evacuation Public relations evacuation Rooms division evacuation Kitchen evacuation Food amp。 requests Executive amp。 dispute Fire alarm amp。 behavior Pagers Daily briefing Staff performance appraisal Interview and recruitment Work schedule Stock requisition Entrance and lobby security Parking zone security Staff entrance control Video security Patrol Security supervisor Divisional accounting procedures Reservations section Reservations filing Geographic code Market segment code Reservations forecasts Reservation operation Tele operation Telephone answering Wakeup calls Guest phone inquiries Emergency guest assistance Pager system Staff phone calls Tele revenue control Ining facsimiles Booking and charging Front office reception Guest checkin Group checkin Guest room change/move Guest check out Front office cashier inquiries and messages guest relations officer/asst. managers VIP arrival and checkin Concierge Concierge checkin duties Concierge checkout duties Group luggage handling Concierge room change duties Communication board Doorman and porter Guest luggage storage Hotel vehicle maintenance Hotel vehicle operation Shift start Lost and found Guest plaints handling Walk through Daily room inspection VIP guests Group arrivals Folio checking and skipper handling General maintenance and repair Guests’ item storage Guest room double – locking Safety deposit box breaking Clinic amp。B report Financial Engineering Sales Rooms department . Monthly design meeting with designer Post relaunching weekly project meeting Monthly progress report The monthly progress report should be formulated by the hotel GM/Take Over Task Force Manager/Engineering team/DOSM It should contain progress on rebranding plus recruitment progress of key staff, Owner related issues, marketing activity, financial status. Policies and Procedures Rooms Division (as per ACCOR Operations manuals) SOP LSOP VIP Policy Guest privacy Log book Maintenance requests Guest illness Pets amp。 associated equipment audit TV reception review satellite/cable TV provider contract Mini bars Takeover and Rebranding This segment of the critical path deals with the rebranding plan. It consists of listing all the physical areas requiring close attention that can be monitored on a twiceweekly basis, on the progress report. All items mentioned on this section should be similar to the one mentioned in the progress report Example: Executive office Accounting office General store Steward store Staff canteen Guest rooms 16/F All the mentioned areas should state the starting date of the monitoring of the status of the rebranding and the projected pletion. Formulate Critical Path The Data formulated in the Tasks Assignment Check List is to be used as the base for the formulation of the “Critical Path” report. The first thing to establish is the Relaunching date of the Hotel. Secondly, the data from the tasks assignment check list is transferred into the critical path with reference to the rebranding of each area and ultimately the relaunching date. Formulate a Grid sheet which contains all the critical path with a section for each department using the legends of: Starting Date Progress Delay Completion Date Late Completion Relaunching Date All tasks should be monitored and updated twice weekly with a review meeting for all concerned. Whilst this may seem a tedious and time consuming exercise it will ensure that each area of the Hotel is fully ready to be Operational on the Relaunching Date. Note: The Critical Path should be formulated in a Data Base Software format as per the example attached to allow the efficient, Any Date Order, or Person Responsible, Sorting. List of rebranding reports and meetings to be formulated Twice weekly critical path meeting minutes operational meeting weekly minutes design and printing weekly minutes Famp。 bakery equipment amp。 lists review safety program hotel survey of hotel charges review uniforms stock review cleaning schedule survey waste disposal check steam amp。E review list of guest supplies review list of forms check license for laundry rebranding action plan relaunching date check equipment warranty record if applicable review maintenance program review procedures valet shop review job descriptions review laundry prices check quality amp。 condition Uniforms ordering Review uniforms policy Review pest control contract Review valet prices Review guest storage policies Review policy of fruit basket Review policy for flowers Review procedures – mini bar Review all forms Review room set up Review suites set up Review par stocks Identify areas requiring concentrated cleaning Action by Starting date Completion date Review PA cleaning schedules Review duty roster Review emergency procedures Review laundry volume Review laundry budget Review valet prices Relaunching amp。 quantity Pillows spec amp。 ordering replacement Accor standard Accor specifications guest room amenities Ordering guest room amenities Review all cleaning equipment Specification cleaning chemicals Review all maid carts quantity amp。 procedures Review training program Review condition of all FFamp。 REBRANDING MANUAL House Keeping ACCOR HOTELS April, 2020 INTRODUCTION This manual is intended as a reminder and