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Listening Complaining about Products and Services 1. plain about faulty products ? I’m sorry to have to say this, Clive, but we have got a problem…. ? What is it? ? The problem is with the product itself. ? Last night I had a phone call from one of my warehouse managers. … so he took one home, opened it up and switched it on, and heard this. ? Do you have any idea how many units are defective? ? We spent the day checking the whole consi