演示文稿1中山大學商務溝通(參考版)
2024-10-19 13:51本頁面
【正文】 to hear it and examine it? You almost said: don’t be foolish. You are young and pretty and smart, and who knows, perhaps But you didn’t. You had said similar things to patients in the hospital until you learned that it closed them off. So this time you simply looked at her and weren’t afraid to feel what you both felt. Then you said, you feel right now that your whole life has been ruined by this accident. That’s just it, she retorted, crying bitterly. After awhile she continued talking. She was still [disabled], but you hadn’t gotten in the way of her hating it and confronting it.? ? In my opinion, it is not about withholding ments about the beauty of the young lady, or about how much we care about her. Many of these ments may be shared, but later, after Lucy feels truly heard and does not have more to say herself. ? There are numerous ways we discount the needs of others, even when we think we are being good listeners. For instance, we may attempt to share our own story of loss, disappointment, or of success, before the individual has had the opportunity to be heard in his story. We may feel that sharing our own story is proof that we are listening, but instead, the other person feels we have stolen the show. Once again, this is not to say that there is no room to share our story with others, but rather, we should hear them out first. ? Some persons confuse empathic listening with being silent. First attempts to listen empathically are often betrayed by facial and body language that say we are quiet so I can give you advice. Have you ever tried to speak to someone who is silent and gives no indication of what he is thinking? We do not know if the person has lost interest or is judging us. ? When people have deep sentiments to share, rarely do they expose their vulnerability by getting to the point right away. Ordinarily, the topic is examined through increasingly constricting circles. We may also pare it to an iceberg. Only an eighth protrudes to the surface while the rest remains submerged,buried under the surface of the ocean. When someone says, I am worried because。 you felt that the whole world had caved in on her. But what did you say? What did you show? If Lucy was your seventeen year old daughter, niece, or younger sister often asks, what would you like to say to her? ? Some
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