empathiclistening中山大學(xué)商務(wù)溝通(參考版)
2024-10-21 11:16本頁面
【正文】 Empathic Listening Introduction ? See example 1 ? The key to effective interpersonal munication is the principle given by Covey “seek first to understand, then to be understood.” ? Four basic types of munication ? Do you have any training or education that enables you to listen so that you really, deeply understand another person from that individual’s own frame of reference? ? Character and munication ? If you want to interact effectively with and influence other peopleyour neighbor, boss, coworker, friend, spouse, childyou need to understand them. You can’t do that with technique alone. ? The real key to your influence with other people is your example, your actual conduct. Your example flows naturally out of your character, or the kind of person you truly are. ? If your private performance doesn’t square with your public performance, it’s hard for me to open up with you. I don’t feel safe enough. ? If I don’t open up with you, if you don’t understand me and my unique situation and feelings, you won’t know how to advice or counsel me. ? So if you want to be really effective in the habit of interpersonal munication, you have to build the skills of empathic listening on a base of character t
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