華信惠悅-importanceofculturalintegrationinma(ppt40)-經(jīng)營管理(參考版)
2024-08-19 14:06本頁面
【正文】 needs to implement changes. * Refine changes to ensure success. 32 Communication Plan ? Communication of Core Values to ALL employees ? Core Values statement ? Video from CEO ? Divisional briefings ? Incorporate into orientation for new staff ? Incorporate into Performance Management training via petency model 33 Performance Management ? Using the Balanced Scorecard approach, we helped – develop the anisation scorecard – develop the departmental scorecards – define the performance targets ? Developed a petency model based on Core Values ? Performance management training for all employees 34 Recognition Programs Bonuses/Incentives Individual Merit Base Pay Benefits Performance ResultsRelated Programs Core Programs Stock Total Rewards Strategy 35 Culture Development Initiatives Learning amp。 issues. * Gain information from pilot tests. * Provide the big picture. Phase 3 RollOut This is what it means to you. Program Specific * Provide specific information on the changes being made and how they will affect people. * Provide training in new roles skills and methods. Phase 4 FollowUp This is how we will make it work. Team Specific * Listen to and act on manager39。s involvement Phase 2 Program Status This is where we are going. Companywide * Demonstrate senior management mitment. * Identify managers39。 A 19 A Case Study: Background Information ? Two anizations merged to form a new entity ? Both anizations existed as government statutory boards with regulatory functions ? New pany got listed on the local stock exchange with a clear bottomline objective ? New pany aims to be performancedriven, improve petitiveness and grow through strategic partnerships 20 ? Interviews ? Focus Groups ? Management Workshop Best Practice Research ? Interviews ? Focus Groups ? Corporate Culture Audit Current Culture ? List of Desired Values ? Behaviour Indicators Culture Development Programs Desired Culture The Process of Culture Development 21 Mission ? 1 in the region ? Customer Focused ? Profit Driven Internal Environment ? Professional and flexible ? Better decision making process ? Clear Performance based rewards ? More Interdepartment collaboration ? Tailored employee munication Strategy ? BottomLine orientation ? Profitable products and services ? Cost efficiency ? Market confidence ? Expansion into other markets ? Strategic alliances ? Service efficiency ? Technology is important External Environment ? Intense petition ? Increasing customer demands and sophistication ? Leveraging leadingedge technology Core Values?? What is the Current Culture? 22 Defining the new Core Values Strategy Mission Internal Environment External Environment Core Values?? 23 Core Values: ? Customer service quality ? Bottomline driven Defining the Core Values ? 1 in the region ? Customer focused ? Profit driven Mission Core Values Mission Strategy External Environment Internal Environment 24 Core Values: ? Bottomline driven ? Objectivity and integrity ? Product inno
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