華信惠悅-importanceofculturalintegrationinma(ppt40)-經(jīng)營管理(存儲版)
【正文】 rnal Environment External Environment Core Values?? 23 Core Values: ? Customer service quality ? Bottomline driven Defining the Core Values ? 1 in the region ? Customer focused ? Profit driven Mission Core Values Mission Strategy External Environment Internal Environment 24 Core Values: ? Bottomline driven ? Objectivity and integrity ? Product innovation ? Customer service quality ? Technology leveraged Defining the Core Values ? Bottomline orientation ? Profitable products and services ? Cost efficiency ? Market confidence ? Expansion into other markets ? Strategic alliances ? Service efficiency ? Technology is important Strategy Core Values Mission Strategy External Environment Internal Environment 25 ? Intense petition ? Increasing customer demands and sophistication ? Leveraging leadingedge technology ? Customer service quality ? Speed and efficiency ? Flexibility ? Technology leveraged Core Values: External Environment Defining the Core Values Core Values Mission Strategy External Environment Internal Environment 26 ? Professional and flexible ? Better decision making process ? Clear performance based rewards ? More interdepartment collaboration ? Tailored employee munication Internal Environment Defining the Core Values Core Values: Core Values: ? Employee of choice ? Efficient decision making initiative, flexibility ? Objectivity and integrity ? Open munication ? Teamwork Core Values Mission Strategy External Environment Internal Environment 27 Mission ? Customer service quality ? Bottomline driven New set of Core Values Internal Environment ? Employer of choice ? Efficient decision making initiative, flexibility ? Objectivity and integrity ? Open munication ? Teamwork Strategy ? Bottomline driven ? Objectivity and integrity ? Product innovation ? Customer service quality ? Technology leveraged External Environment ? Customer service quality ? Speed and efficiency ? Flexibility ? Technology leveraged New Set of Core Values 28 New Core Values Organisation ? Bottomline driven ? Employee oriented ? Teamwork ? Technology leveraged Customers / Stakeholders ? Customer service quality ? Objectivity and integrity ? Product innovation 29 ? Interviews ? Focus Groups ? Management Workshop Best Practice Research ? Interviews ? Focus Groups ? Corporate Culture Audit Current Culture ? List of Desired Values ? Behaviour Indicators Culture Development Programs Desired Culture The Process of Culture Development 30 Reinforcing New Culture Desired Culture Communication Performance Management Culture Development Initiatives Performance Mgmt Plan Total Rewards Strategy Culture Development Team Learningamp。 needs to implement changes. * Refine changes to ensure success. 32 Communication Plan ? Communication of Core Values to ALL employees ? Core Values statement ? Video from CEO ? Divisional briefings ? Incorporate into orientation for new staff ?
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