bpr實(shí)施框架(參考版)
2025-05-15 08:56本頁面
【正文】 階段一：構(gòu)思設(shè)想 S1 S1A1 得到管理者的承諾和管理愿景 S1A2 發(fā)現(xiàn)流程重組的機(jī)會 S1A3 認(rèn)識信息技術(shù) /信息系統(tǒng)的潛能 S1A4 選擇流程 階段二：項(xiàng)目啟動(dòng) S2 S2A1 通知股東 S2A2 成立重組小組 S2A3 制定項(xiàng)目實(shí)施計(jì)劃和預(yù)算 S2A4 分析流程外部客戶的需求 S2A5 設(shè)置流程重組的績效目標(biāo) 階段三：分析診斷 S3 S3A1 描述現(xiàn)有流程 S3A2 分析現(xiàn)有流程 階段四：流程設(shè)計(jì) S4 S4A1 定義并分析新流程的初步方案 S4A2 建立新流程的原型與設(shè)計(jì)方案 S4A3 設(shè)計(jì)人力資源結(jié)構(gòu) S4A4 信息系統(tǒng)的分析與設(shè)計(jì) 階段五：流程重建 S5 S5A1 重組組織結(jié)構(gòu)及其運(yùn)行機(jī)制 S5A2 信息系統(tǒng)的實(shí)施 S5A3 培訓(xùn)員工 S5A4 新舊流程切換 階段六：監(jiān)測評估 S6 S6A1 評估流程的績效 S6A2 轉(zhuǎn)向連續(xù)改善活動(dòng) A general reengineering methodology Central questions addressed Key activities Types of tools/techniques Preparation ?What is the level of mitment of Senior executives？ ?How can reengineering address our business goals? ?Who should be represented on the reengineering team? ?What skills will team members have to learn? ?How do we municate this effort to employees? Evaluating organization and environment, recognizing need, setting corporate and reengineering goals, identifying and motivating team, training team on reengineering concepts, development of a change plan ,development of projects scope, ponents and approximate time frames. Planning ?Team building ?Goal seeking ?Motivation ?Change management ?Project management Processthink ?What are our major business processes? ?Who are their customers? ?What are our strategic/valueadded processes? ?What processes get highest priority for reengineering? Model processes, model customers and suppliers, define and measure performance, define entities
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