【正文】
ansformation taken place which convert the input to output within or by the system W Worldview perceived of the system, or the assumptions made about the system O Owner of the system who could determine the system to cease to exist E Environment is the world that surrounds and influences the system, but has control over the system ? S4- conceptual models: the conceptual model is constructed for the system based on the root definition. this conceptual model depicts the work of interconnected activities needed for the ideal situation as specified in the root definition. ? S5- real world/systems world parison: the expressed real situation is explored and pared with the ideal conceptual model built at stage 4. Needed changes are then identified based on the differences between the real world and the ideal world. Such changes are called systemically desirable changes. ? S6- feasible/desirable changes: there is a need to determine whether the changes are feasible to be implemented. It is based on a culturebased stream of analysis in three aspects: intervention, social, and political. The final changes to be implemented are considered to be desirable and feasible ? S7- Action to improve: the action is taken to implement the changes. 。通常和公司的全面質(zhì)量管理活動聯(lián)系起來。 階段五:流程重建 S5-主要運用變化管理技術(shù)來確保向新流程的平穩(wěn)過渡。 階段三:分析診斷 S3-對現(xiàn)有流程建模;分析現(xiàn)有流程中存在的問題及其根源,確定非增值的活動。企業(yè)業(yè)務(wù)流程重組的一般性方法:階段-任務(wù)框架 階段一:構(gòu)思設(shè)想 S1-為企業(yè)流程重組的項目立項做準(zhǔn)備,獲得高層領(lǐng)導(dǎo)的支持,確定需要改善的企業(yè)關(guān)鍵流程。代表性技術(shù)有:質(zhì)量屋( QFD)。代表性技術(shù)有:創(chuàng)造性技術(shù)(頭腦風(fēng)暴法等);流程模擬技術(shù);數(shù)據(jù)建模技術(shù)。 階段六:監(jiān)測評估 S6-監(jiān)測和評估新流程的績效,以確定它是否滿足預(yù)定