639顧客關(guān)系管理(ppt14)-銷售管理-資料下載頁
2025-08-03 06:32本頁面
【導(dǎo)讀】WhatisCRM?WhyCRM?CRMServiceModel. CSFofCRM. WhatIsCRM?Marketbrands. Businessphilosophy. WhyCRM?Advertising/PR. Products. WebMarketingMar. Face-to-Face. Partners. CallCenter. Electronic. TechSupport. CustomerSvcs.Su. Advertising/PR. Products. WebMarketingMar. Face-to-Face. Partners. CallCenter. Electronic. TechSupport. CustomerSvcs.Su. Advertising/PR. Products. WebMarketingMar. Face-to-Face. Partners. CallCenter. Electronic. TechSupport. CustomerSvcs.Su. WhyCRM?--ChannelEfficiency. WhyCRM?--ChannelMigration. WhyCRM?
【正文】 Information Consolidation Business Intelligence Data Warehouse Consolidated Customer Contact DB Session Transcripts Interaction amp。 collaboration Mgmt RealTime Collaboration Svcs Communications Eservices Platform CSR Applications Communications Customer Relationship Management HP Front Office HP CRM Service Methodology Strategic Business amp。 IT Assessment Services Customer Centric Enterprise Solution Implementation Services Roadmap Definition Services Solution Scoping amp。 Design Services ? Initial Presentations ? Scope Definition ? Solution Marketing ? Reference Site Visits Initiation Executive Selling Assessment ? Desired State ? Gap Analysis ? Service Strategy ? CRM Architecture ? Benefits Analysis ? Contact Channel Management ? Electronic Commerce ? CRM ? Campaign Management ? Product Selections ? Integrated Designs ? Budgeting and Acquisition ? Detailed Project Plan ? Client Roadmap Transition ? Major Steps Definition ? ‘Quick Hit’ Projects Identification FOCUS PM Project Management Methodology
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