【正文】 and punishment “ , undertake handling to routine error, serious person undertake cash is punished, and every months of bottom is outstanding to the branch employee undertakes selection(2), good is punished so that condemnatory cash rewards employee, solid it is therefore “ those who take at employee, use at employee “.Chamberlain ministry: 1, 7, August, the invite applications for a job that basically has stuff and groom the job。Weave “ the material end guest room shop purchases detailed account “.2, September, undertake open up wasteland works。Follow urge the material end each shop to reach the designated , October portion, it is under the effort of hotel leader and branch, the reception of the exposition that finishs satisfactorily the exposition, employee can be done only from a day 4, 5 rooms can make 12 rooms to a day, from which change, reflective employee people integral quality had rise , in November, December, chamberlain ministry from detail proceed with, basically grab clean and wholesome edge construction, edge to do business brought heavy difficulty, make the state has the sanitation of the hotel to change , the basis moves actually, edit finish “ post duty and operating sequence “.6, strengthen control of content cost cost, easy bad news is tasted from October 19, 6 yuan / the world falls November 10, 33 yuan / day.(see subordinate list 2: Chamberlain ministry groomed 2003 plan)2, the problem that in going one year, exists: 1, employee abides by sex of hotel regulations system not strong, disobey phenomenon of discipline of inn passes inn to happen from time to , employee rank quality is not quite mature still, employee fluctuation is staff of skilled a gleam of, the horizon standard of cadre of low level managementalso remains to most employee just was walked out of from the school gate, lack social experience namely, without what cognitive also to the hotel, although pass a few months groom, but to hotel of fast star class, especially hotel of 5 stars class should be achieved after all how doesn’t a wholesome standard have very good actual acknowledge, although know to want bright and clean, fine dirt is not caught, but most to them person will tell, that just is it seems that can think and cannot ideal , though they groom through theory, also had had brief field trip in other public house, but not quite skilled after all, reason is deficient in working method, technology, experience somewhat, working schedule is not quite fast, also cannot bear the workload of high , skilled sex is insufficient in employee unit process of cargo bandling, service craftsmenship is its photograph of hotel of his 5 stars class is pared, put in experiential difference, service standardization still can be dealt with, but the service of flexibility, individuation is lacked relatively, and hotel of 5 stars class needs this kind of service just , between the branch, between post cooperate to return insufficient tacit understanding, lack is , the employee English level of a gleam of such as downstage, telephone exchange is not high, remain to groom , enter often live client quantity is little, passenger source market is not stable , project bequeath and maintenance problem still did not get be settlemented thoroughly, create product of partial guest room unqualified.(Subordinate list 3: Maintenance project detailed list)8, basic goods configuration did not reach the designated position, cause guest room product to be not perfected, the room appears guest reflects the warmth that does not have place of room of 5 stars class to reflect, costly move generally.(subordinate list 4: Chamberlain ministry guest room did not arrive article detailed list)9, establishment of relevant form a plete set is not of business affairs floor, professional bar, Ktv, fitness, bazaar did not reach the designated visitor that enters a public house is pursuit eats, live, amusement, buy process of a series, ability content is worth such house price , the munication tool of employee did not reach the designated position, cause rate of make the rounds of the wards slower.